Title: Senior Operations Manager

Organization: Real Food for Real Kids

Website: www.rfrk.com

Location: East End of Toronto, ON (On site)

Hours of work: Monday to Friday, 8:00am-4:00pm (occasional work outside these hours as needed)

Compensation: $90,000 - $100,000/ year, dependant on experience

About Real Food For Real Kids:

Real Food for Real Kids (RFRK) is a growing company on a mission to make real food the standard rather than the exception.

A multiple award-winning company recognized for excellence and innovation, we're a leading healthy catering company for child care centres, schools and camps. RFRK proudly serves nutritious meals and snacks to thousands of children throughout the Greater Toronto & Hamilton Area every day. We're well poised for growth into new markets and planning for significant expansion over the coming years.

Our Food Production Team team is looking for a fantastic person who is energized by food production and procedure to join us as a Senior Operations Manager. If you like the sound of us so far, keep reading to see if you have the experience and skills needed for this rewarding role!

The Sr. Operations Manager works with all departments with the objective of providing outstanding quality and service to our clients. As a key member of the Food Production Team you will deliver a superior level of strategic planning, setting and maintaining the highest standards of respect for processes and procedures, integrity and professionalism. You'll be responsible for being the conduit between the people, the production areas and RFRK's business objectives, in an environment that focuses on continuous improvement, measuring success, entrepreneurship, putting the wow-factor into our service and incorporating some fun.

This position is responsible for providing leadership and direction to food production and facilities personnel and is responsible for safety, productivity metrics, facility projects, maintenance planning and associated budgets.

Production Management

• Leads day-to-day production operations to ensure smooth and efficient workflows aligned with organizational goals.
• Oversees production planning and shift scheduling to ensure optimal staffing and efficient handoffs between teams.
• Coordinates production resources across shifts, responding to operational needs and removing barriers to productivity.
• Communicates production updates to relevant stakeholders, ensuring transparency and alignment.
• Provides leadership and development to team leads and staff, fostering accountability, innovation, and teamwork.
• Supports workforce planning, including recruitment, onboarding, training, and the development of team members.
• Contributes to operations-related R&D initiatives, including testing and implementation of process and product improvements.
• Tracks and reports on key operational metrics, aligning departmental performance with company-wide goals.
• Drives a culture of continuous improvement by identifying root causes of inefficiencies and implementing strategic action plans.

Quality & Safety

• Ensures compliance with food safety regulations, including GMPs, HACCP standards, and company quality protocols.
• Oversees food quality systems to support the consistent production of safe and high-quality products.
• Participates in quality error prevention and correction through continuous monitoring and proactive intervention.
• Promotes a strong safety culture through effective training, hazard identification, and safety communication.
• Ensures compliance with OHSA regulations, Joint Health and Safety Committee (JHSC) recommendations, and company policies.
• Oversees safe use and maintenance of equipment, ensuring appropriate PPE is used and safety features are in place.
• Maintains regulatory compliance for inventory tracking, ensuring food safety standards are met across all received, stored, and prepared goods.
• Oversees prepared food inventory accuracy, including donation tracking and proper documentation in alignment with health regulations.

Facilities Management

• Manages the overall condition and functionality of the facility, including production equipment, building infrastructure, and utilities.
• Oversees preventative maintenance programs, equipment lifespan analysis, and long-term service scheduling.
• Coordinates with external contractors and internal facilities staff to ensure high-quality service and upkeep of the facility.
• Reviews utility consumption and waste disposal practices to improve sustainability and control costs.
• Leads approval and oversight of facility refurbishments and equipment installations.
• Maintains financial and operational records related to facilities performance, services, and asset tracking.
• Ensures compliance with health and safety standards across equipment, facility infrastructure, and support services.
• Provides leadership to custodial and facilities staff, ensuring alignment with operational priorities and standards.

Required Education & Experience:

• Minimum of 7 years of direct supervisory work experience in a food production facility
• Project management experience.
• College diploma or University degree; or an equivalent combination of related experience and education
• Intermediate understanding of Lean Management/Six Sigma manufacturing principles and leadership applications within a production environment
• Knowledge of HACCP and Provincial Safety Regulations
• Enforcement of good manufacturing practices (GMP's)

Additional Skills:

• Ability to communicate effectively and across multiple departments
• Ability to lead, motivate, coach, mentor and resolve employee conflicts
• Structured and self-directed approach to project work
• Ability to consistently meet targets and deadlines
• Ability to think critically, problem-solve, and make effective decisions
• Proficient with MS Word, Excel, PowerPoint; ERP system experience an asset
• Strong command of English language (written and verbal)

Nice-To-Haves:

• Variable work schedule to ensure in person communication with all shifts.
• Six Sigma Green belt an asset
• French language skills

Comprehensive Savings & Benefits Package

• Employee Savings Program: Enjoy peace of mind for your financial future with our RRSP/RESP matching program.
• Health and Wellbeing: Our benefits program includes coverage for alternative and preventative health treatments, ensuring your wellbeing is a top priority.
• Profit-Sharing Program: Beyond a competitive salary, our Profit-Sharing Program ensures you directly benefit from our success when we meet our financial performance targets.

Continuous Growth

• Professional Development: We invest in your growth. Receive annual financial support for professional development to enhance your skills and stay ahead in your career. Participate in our Mentorship Program, where you will be guided through challenges and opportunities, fostering both personal and professional growth.

Time for You

• Vacation: Begin with three weeks of vacation and unlock additional weeks as you achieve set service milestones. Your dedication is rewarded.
• Paid Sick & Wellness Days: Take up to 8 paid sick and wellness days each year. Your wellbeing and work-life harmony matter to us.

To apply, please upload your résumé and cover letter, including salary expectations, explaining why you'd be a great fit for this role. If you meet almost all of the requirements and are not sure if you should apply, apply anyway! We may see something special in your application that sets you apart from the rest.

Real Food for Real Kids is an equal opportunity employer. We value diversity and inclusion in our workplace and at all levels of our organisation. We strongly encourage applications from diverse backgrounds and communities.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

No phone calls, emails or drop in visits, please. We'll contact applicants who fit the bill, and invite them in for an interview.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

Thanks for your interest in Real Food for Real Kids!

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