Are you looking to join one ofCanada's Greatest Places to Workand be a part of making it even better?

Mister Safety Shoes mission is making workdays better. We are a proudly Canadian retail company specializing in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and shoemobiles. The values of caring, respect, and exceptional service start with our team. Its a philosophy we live throughout the company, making workdays better for each other and our customers.

Purpose:

The IT Systems Administrator & Support is responsible for troubleshooting Office 365 applications, managing user accounts, and assisting employees with various IT-related concerns. This role contributes by maintaining system efficiency, security, and overall user satisfaction.

Key Responsibilities

1. Technical Support & Troubleshooting

• Act as the first point of contact for IT-related issues, responding to tickets, emails, and calls in a timely manner.
• Provide technical support for Microsoft Office 365 applications, including Outlook, Teams, SharePoint, OneDrive, and other tools.
• Troubleshoot and resolve email issues, including account access, spam filtering, mailbox configurations, and phishing email reports.
• Assist employees with software installations, updates, and configurations for Office 365 applications and company-approved tools.
• Provide remote, in-person, and over-the-phone troubleshooting, using diagnostic techniques and pertinent questions based on help desk tickets.
• Educate and assist employees with multi-factor authentication (MFA) setup, password resets, and security best practices.
• Document common troubleshooting procedures and solutions in an internal knowledge base for future reference.
• Escalate unresolved issues to the appropriate IT support level or external vendors, ensuring timely resolution.

2. System Administration & IT Operations

• Manage user accounts, permissions, and licensing within Microsoft 365 Admin Center and Active Directory.
• Maintain Exchange mail flows, distribution lists, and shared mailboxes, ensuring proper email routing and security configurations.
• Configure, maintain, and monitor Office 365 security settings, including conditional access policies, email security, and data loss prevention.
• Support SharePoint and Teams site administration, ensuring proper access controls, file sharing settings, and user permissions.
• Assist with device management, endpoint security updates, and policy enforcement through Microsoft Intune.
• Support the rollout of Microsoft Intune for device management, ensuring seamless deployment and adoption among end users.
• Enroll and configure new hardware in Intune, setting up devices for secure access and efficient user onboarding.
• Provide support for BYOD, ensuring secure access and compliance with company IT standards.
• Monitor and maintain IT asset inventory, ensuring proper tracking and lifecycle management of hardware and software.
• Work with IT team members to ensure compliance with IT security policies and procedures.
• Support IT projects, including software rollouts, system upgrades, and process improvements.

Job responsibilities may evolve over time based on business needs, technological advancements, and organizational priorities.

Knowledge and Skills

• Strong knowledge of Microsoft Office 365 administration and troubleshooting.
• Certifications such as Microsoft 365 Certified: Fundamentals (MS-900) are considered an asset.
• Experience in IT helpdesk, technical support, or a similar role is considered an asset.
• Demonstrates technological proficiency necessary for handling the technical databases and programs essential for job responsibilities.
• Demonstrates strong verbal and written communication skills to effectively communicate with internal teams, ensuring clear and concise information exchange.
• Contributes to a positive work environment through adherence to established policies and embodiment of organizational culture.
• Strong working knowledge of Office 365
• PHP and MySQL knowledge
• Experience working with Jira

Abilities

• Ability to problem solve and handle challenging situations with a calm and professional demeanor.
• Ability to convey information relating to IT systems in a clear and understandable manner.
• Ability to organize and manage multiple tasks and prioritize effectively.

Working Conditions

• Works in-office and/or remotely from home. Travel to Head Office, Distribution Center and Store locations may be periodically required.
• Works off hours during customer maintenance change windows and participates in on-call rotation support.
• Work requires moderate level of vigilance, concentration, and attention to detail.
• Sits for extended periods when in the office with the opportunity to get up and move around as desired.
• Must be able to collaborate with others calmly and effectively in minimally intense or emotionally charged interactions.

Conditions of Employment

• Permanent, Full-time, 40+ hours per week
• Legally entitled to work in Canada under relevant provincial or territorial legislation and regulations.

This job description overview outlines general job responsibilities, which are subject to change based on evolving business needs.

Mister Safety Shoes has been named a Great Place to Work for 4 years in a row. We are proud to be a 2024 Best Workplaces in Canada, a 2024 Best Workplaces in Retail & Hospitality and ranked #86 in Best Workplaces in Canada for companies with under 1000 people.

We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.