As a result of our continued growth, we are seeking candidates for the position of Tenant Support Representative located in our Guelph, Ontario office for a 12 month contract.

Job Description
The Tenant Support Representative is responsible for assisting the Tenant Support Supervisor in preparing legal documents for submission to the Residential Tenancy Tribunals across provinces, and following up directly on any other matter related to Residential Tenancy Tribunals applications. This position is also responsible for providing administrative support to the Business Operations department.

What we look for:

• Strong knowledge of the Residential Tenancies Act (RTA), Ontario Human Rights Code and other applicable legislation.
• An administrative wizard who has a pretty good grasp of database management and an eye for details.
• Familiarity with leasing/rental documents and lease negotiation principles.
• Strong researching, legal documentation and file management skills
• Excellent verbal and written communication skills in English.
• Able to be proactive with good problem solving skills, judgment and innovation. If you have a crystal ball, that helps too.
• Strong interpersonal and customer service skills with an enthusiasm for working with the public. You'll be servicing some pretty awesome tenants and those tenants will need someone just as awesome.
• Superior multi-tasking and organizational skills while remaining detail oriented.
• Diplomacy, but firm in response to assertive behavior (think cool as a cucumber).
• Understanding of commercial property management or real estate is an asset.
• Working knowledge of Yardi is an asset.
• Ability to operate under pressure and meet deadlines.
• Minimum 2 to 3 years post-secondary education or 3 years equivalent workplace experience in customer service and administration.
• Licensed Paralegal designation is an strong asset.

Why you want to work here:

• Providing great customer service is something you thrive on.
• You love handling multiple challenges within your department (ain't no mountain high, ain't no valley low, ain't no river wide enough to stop you!).
• Your ability to stay organized is a skill you have always been proud of and you want to work for a company that values that skill.
• Working for a growing company that supports environmental stewardship and social responsibilities is a must for you.
• You want to be a part of a great team that celebrates individuality, as well as supports and builds people up.
• You want to work for a company that supports work-life balance and truly cares that you are fulfilled in your life.

The Skyline Group of Companies is comprised of four primary entities to oversee its real estate investment, development, asset management and property management interests. The Skyline Group prides itself on its continuous ability to achieve its objective of owning and managing viable, reputable and accretive commercial and multi-residential real estate. We offer our employees competitive pay, benefits, paid volunteer day, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels of Skyline to become involved in supporting and building vibrant communities.

Come be a part of Skyline – Building Careers and Communities! #BeaskylinerGRP

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