About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our client.

Position Summary

We are looking for a Lead Audio Visual (AV) Technician to join our team in Edmonton, AB. If you are locally based or willing to relocate, this a great opportunity as Microserve has a well-established and continually growing AV business.

The Lead AV Technician will be able to work with our clients to support their AV requirements. The successful candidate will gain experience in multiple enterprise sized client environments, addressing new tasks and requests each day.

Main responsibilities involve performing installation tasks for audio visual projects, including but not limited to cable pulls, cable terminations, system equipment and components, rack fabrication/wiring, layout for equipment, and metal fabrication.

The Lead Technician may be expected to lead and direct installation crews (internal or subcontracted) on large/complex projects and engage in specific system testing by coordinating and reporting progress to Project Coordinator ensuring projects achieve time, scope, budget, quality, safety, and customer satisfaction.

Essential Duties and Responsibilities:

• Perform installation tasks as noted in job summary based on project scope and directives
• Demonstrate job site leadership, provide mentorship to all site Technicians on site and verify quality of work
• Read and interpret electronic schematics and architectural blueprints
• Use hand and power tools to solder and crimp connectors along with various other installation system related tasks
• Test point to point cabling and functionality of systems
• Test code for control and DSP systems – field load as necessary
• Make minor programming changes under the direction of an engineer or programmer
• Track, manage and secure all associated equipment and tools on jobsite
• Install projector and screen support structure when necessary. Wall backing, C-Channel mounting, etc.
• Communicate updates on site status to the Project Coordinator and complete required job
• Documentation of processes as needed
• Perform client training overview when required
• Other duties assigned as needed

Skills & Abilities:

• Effectively communicate with employees, customers, and colleagues
• Ability to work and think independently and ensuring to meet deadlines
• Computer Knowledge including ability upload/download system programming, understanding of IP addressing and communications
• Knowledge of complex wiring configurations and/or signal flow for audio, video, control
• Minor control system programming changes and troubleshooting capabilities
• Knowledge and use of specific test equipment for required applications
• Knowledge and application of industry installation safety codes and standards
• Work hours may vary based on client requirements and may include travel to various locations in support of the customers
• Overtime may be required from time to time

Education and/or Experience:

• Minimum of 3+ years in audiovisual, electronics, or related industry installation experience required
• Formal education in Audio Visual, Electronics or related field is preferred
• Minimum of a High School Diploma or equivalent is preferred
• Must have knowledge and use of specific test equipment for required applications
• Nice to have:
• Valid and current AVIXA CTS-I General Certification is preferred
• Manufacturer training / certificates such Biamp, QSC, Crestron, AMX, Extron etc.
• Project Site Lead Role experience is considered an asset

Requirements:

• Valid drivers license and access to a reliable vehicle (mileage is paid)
• Able to work at heights and in confined spaces
• Able to work with basic handheld tools
• Must be able to lift 60 pounds
• Must be able to pass a criminal record check

What do you get

• Time-off policies that promote work/life balance
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
• Career advancement opportunities
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities
• Professional development & Training reimbursement support
• Dog friendly offices

If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.