Job Description:

As a Conversational Designer, you will be analyzing the customer interaction patterns and designing a AI driven conversational flow to interact with customers on the phone and chat channels.

Key Responsibilities:

Design Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.

Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.

Creative thinking of user s conversational journey with a bot.

Thinking of different ways in which a user can speak with a Human or Bot agent.

Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.

Develops mockups, flows, redlining and other creative prototyping related items.

Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

Qualifications:

5+ years of experience in building User Personas and User journeys; exceptional creative thinking and writing skills

2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.

Familiarity with chatbots, voice enabled devices, or other conversational channels.

Storyteller and editorial mindset with an ability to predict audience preferences.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

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Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.