Job DescriptionJoin a Challenger
Being a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you're not afraid of taking on big challenges and redefining the future, you belong with us. You'll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Residential Mortgage Underwriter, Specialized Credit is responsible for assessing all new mortgage applications, issuing mortgage commitments, and collecting required documentation taking the file to the solicitor instruction stage in a timely and prudent manner within established guidelines. This must be done as efficiently as possible while exercising sound lending judgment and without compromising service and profitability.
The Work !

• On a daily basis, the incumbent must promptly review received applications, verify the supporting documentation to ensure accuracy and legitimacy, approve, decline or refer the applications for approval. The incumbent is also responsible to ensure that approved deals close as scheduled and as efficiently as possible by following up on outstanding conditions/documents and ensuring compliance with established guidelines
• The incumbent will follow up with brokers daily on issued mortgage commitments to ensure that funding volumes are maximized
• The incumbent will review documentation for accuracy and legitimacy placing a strong emphasis on anti-money laundering (AML) and anti-terrorist financing (ATF) requirements, including but not limited to, income and down payment verification
• The incumbent will strive to ensure that mortgage files are in compliance with the Company's and the mortgage default insurers' established lending policies and procedures
• As required, assist the team with reporting, file management and data integrity requirements
• The incumbent is responsible for the management of their deal flow in order to meet prescribed deadlines and SLAs. The incumbent will make diligent use of reports to track and manage the flow of all deals funding for their pipeline
• On a daily basis, incumbents must provide the highest level of internal and external customer service while fielding mortgage broker inquiries and building strong broker relationships
• On a daily basis, be the main point of contact and provide underwriting expertise to mortgage brokers, provide assistance to co-workers when required to meet the Company's service levels and maintain up to date knowledge of company and insurers policies and products. Additionally, the incumbent is expected to provide guidance to more junior staff as required
• Develop strong broker relationships including in person meetings to help drive excellent NPS results without sacrificing credit quality
  

Let's Talk About You !

• Sound thinker with the ability to multi-task
• Excellent attention to detail
• Sound knowledge of AML & ATF practices
• Established and meticulous organizational skills
• Excellent time management, analytical and problem-solving skills
• Ability to make decisions under pressure
• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment
• Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner
• Displays pride in providing superb customer service
• 2+ years' mortgage experience in the prime and/or alternative mortgage market
• Proficiency in MS Office (mainly MS Word and Excel)
• Completion of a post-secondary degree preferably in a financial field
• Knowledge of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation is required
  

What we offer [For full-time permanent roles]