Job Title: Technical Support - Baggage Applications

Location: Toronto, ON

Term: Fulltime

Job Summary:

Resolve and troubleshoot the issues related to Baggage Applications used in Airport.

Key Responsibilities:

A Baggage IT Operations member supports baggage-related applications at an airport typically has a range of responsibilities to ensure the smooth handling and tracking of luggage. Here are some key roles and responsibilities:

A preferred qualification for this position is a valid driver's license.

The candidate must be able to successfully complete the Transport Canada clearance process, as this is a mandatory requirement for the job.

The ability to work in rotational continental shifts is necessary.

Experience in airport/aviation operations is a plus.

The individual will serve as the primary contact for any reported IT issues.

Responsible for working on automation initiatives and system enhancements.

System Maintenance and Monitoring:

• Regularly monitor baggage handling systems (BHS) to ensure they are functioning correctly.

• Perform routine maintenance and troubleshooting to prevent system failures.

• Monitor all alerts, highlight, and escalate the issues for all procedures and systems as applicable

Application Support:

• Provide technical support for baggage-related applications, including software used for tracking and managing luggage.

• Address and resolve any issues or bugs reported by users.

• Provide 24×7 operational support to business-critical apps and production practices on holidays and weekends on weekly rotational shifts.

Data Management:

• Manage and analyse data related to baggage handling to improve efficiency and reduce errors.

• Ensure data integrity and security within the baggage handling systems.

Coordination with Stakeholders:

• Work closely with airlines, ground staff, and other airport departments to coordinate baggage handling operations.

• Communicate effectively to ensure all parties are informed about system updates or issues.

• Coordinate with IT groups and third-party vendors and ensure effective application services to ensure smooth functioning of the applications.

Documentation

• Create and maintain documentation for system procedures and troubleshooting guides.

Compliance and Safety:

• Ensure all baggage handling operations comply with aviation safety regulations and standards.

• Implement and monitor safety protocols to protect both staff and passengers' luggage.

• Able to understand the architectures of the system and handle the Disaster Recovery Drills & Tasks

Incident Management:

• Respond to and manage incidents related to baggage handling, such as lost or mishandled luggage.

• Implement corrective actions to prevent future incidents.

System Upgrades and Improvements:

• Participate in the planning and implementation of system upgrades and new technologies.

• Evaluate and recommend improvements to enhance the efficiency and reliability of baggage handling processes.

Required Skills :

Airport Operations Support Experience related to Baggage Applications.