Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world's best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Role Description:

•Provides production support services on application issues and queries while researching and analyzing business and system needs, exploring alternative options to recommend technology solutions.

• Provides on-call afterhours support on rotational basis of application, database.

• Flex shift work may be required (day/ afternoon) to help cover workload or change activities and help balance overtime.

• Lead the investigation and analysis of application technical and functional impact, including root cause analysis leading to operational failures.

• Resiliency, patching and software compliance to ensure our production environment meets its standards.

• Leads detailed design phases for small to large projects/ programs identifying, tracking and resolving technical issues.

• Prepares high level and detailed technical specifications for small to medium projects in accordance with PLC, security and architecture documentation objectives.

• Work together with Project Manager, determines best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives.

• Provides input and co-ordinates with DBA in creating new and modifying existing database structures using different types of databases and recommending appropriate DB based on required functionality.

• Effectively communicates and builds rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to close.

Required Skill Set:

• Proficient with support applications built on windows stack particularly .net

• Proficient with MSSQL DB as an analyst not necessarily DBA

• Experience using Linux servers, comfortable with basic commands

• Good years' experience performing production support? Experience following ITIL practices and experience as a Support Lead

• Experience performing Incident Management, deploying changes and communication associated

• Experience using Dynatrace, Elk and PagerDuty

• Strong Communication skills with the ability to communicate with technical and non-technical stakeholders

• Strong experience in supporting IT applications

Desired Skill Set:

• Previous experience in Retail banking

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.