J. Vair Jewellers is seeking a highly organized and detail-oriented Inventory and Service Manager to oversee inventory management and client service operations in our luxury jewellery store. This role requires exceptional organizational skills, strong attention to detail, and a commitment to maintaining the highest standards in luxury retail.

Key Responsibilities:

Inventory Management:

• Oversee and manage all aspects of inventory control, including receiving, storing, transferring, and monitoring luxury jewellery and watches.
• Process new inventory upon arrival, accurately describing all product features.
• Conduct regular inventory audits and reconcile discrepancies promptly and accurately.
• Maintain detailed records and documentation to ensure accurate stock levels and efficient stock replenishment.

Service Operations:

• Coordinate and manage jewellery and watch repair services, ensuring timely completion and exceptional quality standards.
• Correspond with watch brand service centres regarding client services and repair requirements.
• Assist in managing the workload of our in-house watch repair workshop, ensuring accurate recording of all parts and services.
• Obtain service estimates for clients and provide detailed information regarding their service needs.

Shipping and Receiving:

• Manage incoming and outgoing shipments, ensuring timely dispatch while adhering strictly to customs and shipment declaration regulations.
• Responsible for ensuring all items and service jobs are shipped promptly and accurately.

Team Leadership and Collaboration:

• Collaborate closely with sales and store management teams to streamline inventory and service-related processes.
• Train and guide staff on inventory procedures, handling protocols, and service standards.

Quality Assurance and Compliance:

• Ensure adherence to all company policies, procedures, and industry standards related to inventory management and service quality.
• Continuously evaluate and improve inventory and service processes to enhance operational efficiency.

Qualifications:

• Previous experience in inventory management or service operations, ideally within luxury retail.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency in inventory management software and systems.
• A commitment to delivering outstanding client service and maintaining high standards.
• Passion for Luxury timepieces

If you have a passion for excellence and thrive in an environment that values precision and luxury, we invite you to apply.

Please submit your resume and a cover letter detailing your relevant experience and enthusiasm for this role.