Position

• Setup, maintain, troubleshoot and administer local area networks (LANs), wide area networks (WANs), and related computer workstations and peripheral equipment.
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to users.

Duties include, but are not limited to:

• Managing and maintaining MS Windows 11 Workstations
• Understanding and resolving client LAN or WAN networking issues
• Installing and maintaining switches/routers and managed switches
• Installing, and managing small business servers
• Maintaining a Server 2019/2025 environment
• Supporting user requests and performing remote installations
• Assisting users with access problems ranging from password resets to network access failures
• Troubleshooting client-side network connectivity issues including digital authentication, remote access, software provisioning, communication
• Consulting user guides, technical manuals and other documents
• Providing advice and training to users in response to identified difficulties
• Set up of equipment including installation of network equipment and supporting infrastructure

Ideally, you are certified or have experience in:

• Customer-facing role
• Windows 11 operating systems
• Window Server 2019/25.
• Microsoft 365 administration, Microsoft Office apps
• Remote support software (Connectwise, TeamViewer, Anydesk, ScreenConnect)
• Linux/pfSense/Cisco/OpenVPN
• Support ticket tool management : (i.e. Kaseya, Jira, Zendesk, NinjaOne, Desk365)

Desired knowledge of any of the following:

• Video collaboration (Zoom, Teams, GoToMeeting, Google Meet)
• Cloud services, filesharing systems
• MacOS/iCloud support
• iPhone/Android smartphone support

Work Conditions and Physical Abilities:

• Fast-paced environment
• Work under pressure
• Time-sensitive deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling.

Must haves:

• valid driver's license.

Minimum Education:

• Secondary school (or working to obtain)
• IT or related education (Preferred)

Company DescriptionWe are a trusted IT services provider based in British Columbia, proudly serving businesses across the Lower Mainland. We specialize in helping small and medium-sized businesses improve their operations through cost-effective technology solutions. From basic high-speed internet connections to fully managed IP networks, our solutions are designed to be practical, scalable, and tailored to each client's needs.
What makes us stand out is our flexible and full-service approach. Clients can count on us for everything from on-site cabling to remote network support, and even access to highly skilled technicians for short-term or long-term projects. Over the years, we've earned a strong reputation for delivering reliable, affordable, and effective technology solutions that make a real impact.Company DescriptionWe are a small, but fast growing company that knows what it takes to be successful. We are established and have been in business for over 10 years. Join our team to help take us to the next level and share in our success.