Job Title: Customer Success Manager
Location: Remote, Canada
Salary Range: 78,000 to 82,000 CAD
Company: Outpace

Outpace SEO is a high-performing digital marketing agency specializing in SEO and PPC services. We focus on delivering ROI-driven results through strategic SEO execution, technical optimization, and thought leadership.

We are seeking an experienced Customer Success Manager to lead client relationships, ensure seamless communication between internal teams and customers, and drive the success of our SEO campaigns. This role requires a strategic thinker who can assess campaign performance, identify opportunities for improvement, and maintain long-term client satisfaction. The ideal candidate has 5+ years of experience in an SEO agency or a marketing firm offering SEO services, with a background in SEO strategy and execution. Bonus points if you started as an SEO specialist (or have an incredibly deep understanding of SEO) and have exceptional communication skills.

• Serve as the primary point of contact for clients, ensuring their needs and goals align with our SEO strategies.
• Facilitate project handoffs between clients and internal teams, ensuring clarity and alignment.
• Regularly assess the performance of SEO campaigns using analytics and key performance indicators (KPIs).
• Identify opportunities for campaign optimization and communicate strategic recommendations to both clients and internal teams.
• Work closely with the SEO and PPC teams to ensure campaign execution meets client expectations.
• Monitor client satisfaction and proactively address concerns before they become issues.
• Develop and refine processes to improve client communication, retention, and overall satisfaction.
• Collaborate with leadership to enhance service offerings and contribute to company growth.

• 5+ years of experience at an SEO agency or marketing firm offering SEO services.
• Proven experience managing client relationships and overseeing SEO campaign execution.
• Strong analytical skills with experience evaluating SEO performance metrics.
• Excellent communication and presentation skills—capable of simplifying complex SEO concepts for clients.
• Ability to manage multiple clients and projects in a fast-paced environment.
• Experience with SEO tools such as Google Search Console and Ahrefs.
• Leadership experience with a track record of improving client success processes and retention.

• Previous experience as an SEO specialist before moving into a client-facing role.
• Familiarity with PPC campaigns and how they integrate with SEO strategies.
• Experience working in a high-growth, performance-driven agency.

• Be part of a growing agency that prioritizes ROI and performance-driven SEO.
• Work with a collaborative team that values expertise, speed, and responsiveness.
• Have a direct impact on client success and company growth.
• Competitive salary, benefits, and opportunities for professional growth.

Ready to Outpace the competition? Apply now.