Project

The Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia. It involves the construction and operation of a liquefied natural gas (LNG) export facility on the previous Woodfibre pulp mill site, which would have a storage capacity of 250,000 m3 and would produce approximately 2.1 million tons per year of LNG.

Woodfibre Management Ltd. is a privately held Canadian company based in Vancouver and a subsidiary of Pacific Energy Corporation Limited.

Position

The Systems Administration Lead is an integral part of Woodfibre LNG's dynamic team. The Systems Administrator Lead is responsible for managing the day-to-day service delivery of defined IT services provided by both internal and external service providers and leads the day-to-day support of localized IT Support Services for our Vancouver based office but also remote sites in Squamish and Houston, Texas. The Systems Administrator Lead maintains service delivery plans to ensure continuous alignment of services to requirements and increased predictability.

This role owns the operational and foremost tactical service management relationship across all service lines, which include but are not limited to:

• Server and Storage hardware management.
• Operating systems.
• Service Desk, Incident & Problem management.
• Microsoft Exchange and Microsoft Office 365.
• Backup and Recovery.
• Disaster Recovery.
• VMware.

The successful candidate reports directly to the IT Manager & Digital Programming Head.

Key Responsibilities:

The successful applicant will:

• Provide day to day supervision and work quality assurance of IT team activities, including monitoring and management of service desk systems, incident and request assignment, resolution, documentation, and reporting to ensure that the team is meeting service-level agreements.
• Drive alignment of the business, IT and suppliers with sourcing objectives and the sourcing strategy.
• Communicate with end-users provide on time support and troubleshooting for workstations, software, and service issues.
• Work with Averis, our corporate IT team in Malaysia to provide on time support services and/or projects delivery.
• Assist with monitoring and maintenance of servers, service, and network infrastructure.
• Oversee new employee onboarding processes, provisioning of accounts, hardware, and software/services to end-users.
• Oversee hardware and software procurement and management.
• Collaborate with other departments and management to review and analyze hardware and software/service needs.
• Be responsible for service delivery on projects/systems/issues of medium to high complexity.
• Actively engage the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.
• Align service delivery capacity to business demands, while managing customer satisfaction.
• Deliver a consistent process for incident and problem escalation and resolution in line with the sourcing governance framework.
• Ensure execution of sourcing governance, define the process and work on continuous improvement.
• Monitor, report, analyze and escalate on day-to-day operational execution.
• Ensure service providers perform to the SLAs documented in the contract.
• Lead objective-setting, performance monitoring, and coaching for team members.

Requirements

Required Experience:

• Bachelor's degree in computer science, information systems or other related field (or equivalent work experience).
• A minimum of five (5) to ten (10) years of IT work experience related to the service function in an environment similar in size and complexity (project environment, multi-national teams, lean environment).
• Strong service delivery and relationship management skills.
• Ability to relate the goals of IT service delivery to business goals.
• Experience working with servers and server rooms.
• Exposure to multiple, diverse technologies and processing environments.
• Ability to provide after-hours on-call support on an ad hoc basis.
• Ability to work in the evenings and weekends to ensure the support services and/or projects are completed on time.

Additional Requirements:

• Experience working with large multi-disciplinary teams and contractors in a multicultural environment is an asset.
• Communication/interpersonal skills – interacting with front-line workers through to management and all hierarchical levels.
• Accepts responsibility and demonstrates a commitment to the delivery of tasks and targets.
• Exceptional written and verbal communication skills.
• Ability to be Innovative and vision-oriented with demonstrated ability to undertake strategic planning and implementation.
• Ability to work well under pressure, handle multiple tasks, and change priorities within tight time frames.
• Demonstrates and seeks accountability within the team.
• Ability to work collaboratively within a team environment.
• Expertise with a variety of computer programs (programs e.g., Office 365, MS teams, MS Visio, MS Project Control, Teams, Adobe Acrobat, DocuSign, Navisworks, Aconex, SharePoint, Borealis, AutoCAD, etc.)
• Motivated and willing to take ownership of tasks.
• Energetic in pursuit of continuous improvement processes.
• Shares knowledge readily and encourages personal development.
• A valid driver's license and passport (Canadian passport or passport with US Visa).
• As required, the position is based in Vancouver, BC, with travel to the EPC contractor's office in Houston, and Squamish (site).
• Must be legally entitled to work in Canada.

Only qualified candidates legally entitled to work in Canada will be contacted.

Woodfibre Management Ltd. is an equal opportunity employer.

Thank you in advance for your interest!