About the Job:Grow with us as Service Technician at Stage Windows & Doors!
Company Overview:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for residential replacement and custom home markets. Our focus is on providing our customer's value through on-time delivery, quality, and superior service. We strive to build a work environment where safety, respect, commitment, success, and fun are driving principles.
Position Summary:
As a Service Technician, you will be the key point of contact for resolving technical issues at client locations, focusing on post-installation and warranty-related repairs. You will report directly to the Service Manager and work within a small, dedicated team. Your success will be driven by your commitment to quality, a hands-on approach, and your ability to solve problems efficiently.
This is a full-time salaried, onsite position requiring strong attention to detail, excellent organizational skills, and the ability to work well in a team environment. The ideal candidate will have experience in glass line and production settings, and possess a disciplined, punctual, and proactive work ethic. Above all, we're looking for someone who fosters a safe, engaged, and collaborative workplace.
Primary Responsibilities and Expectations for this Role:

• Full-time Availability: This position requires a commitment to working full-time hours.
• Respond to Client Locations: Investigate assigned service tickets and complete re-measures of windows and doors.
• Production Work During Training: Initially, you will be required to work in the production area as part of the training process. This will help you gain hands-on experience, and you may be asked to work in production during low service volumes as well.
• Excellent Customer Service: Advise customers of issues and possible solutions while being courteous and kind.
• Travel Flexibility: The role may require occasional travel, including overnight stays, depending on business needs.
• Complete Service Call Reports: Order necessary stock supplies to complete service requests.
• Window and Door Installations: Perform installations for smaller service jobs.
• Re-Measure Form: Specify any additional equipment or materials needed on the re-measure form to complete the job.
• Collaboration: Work with the Order Desk, Production, and Purchasing teams to address and resolve complex job-related questions or issues.
• Handle Deliveries/Pickups: As required for job sites.

Knowledge & Skill Requirements:

• Minimum 2 years of experience in residential or commercial Window and/or Door installation, or.
• Minimum of 3 years experience with trim (casings) work and framing in construction renovation projects or a related field.
• Knowledge in adhering to all health & safety practices with a working knowledge of relevant Ministry of Labour requirements.
• Excellent Customer Service skills with strength in negotiation.
• Good professional English verbal and written communication skills.
• Strong organizational skills with excellent attention to detail.
• Ability to read/interpret drawings and architectural details.
• Demonstrated record of reliable attendance and punctuality.
• Ability to lift 50+ pounds.
• Possesses an Ontario G Class Driver License and excellent knowledge of the Central Ontario area.
• Must pass a criminal record, driver's abstract, and reference background checks.
  

What We're Looking For:

• Ready to hit the ground running in a field-based role, promptly resolving client issues.
• Reliable and motivated, with the ability to lead a team effectively.
• Proactive in identifying and implementing new initiatives to improve service delivery.
• Dedicated to improving efficiency and quality of service.
  Committed to getting the job done right the first time, every time.
  

Why Stage Windows & Doors?

• 100% Employer-Paid Benefits upon successful completion of probation.
• Competitive Salary with opportunities for growth and career advancement.
• Dynamic Work Environment: Enjoy an engaging and supportive company culture where teamwork and safety are prioritized.
• Performance Recognition: We recognize and reward hard work, innovation, and commitment to excellence.

We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process. Stage Windows & Doors is an equal-opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation by the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.