Full job descriptionJob Title: Logistics Operations Manager
Location: Richmond, BC
Reports To: Managing Director
Department: Logistics & Operations
Employment Type: Full-Time
About UsOur client is a global freight forwarding and logistics company committed to delivering seamless, efficient, and customized transportation solutions for businesses of all sizes. Their operations span across air, ocean, rail, and ground transportation, and they pride themselves on a collaborative team culture and a relentless focus on customer service.
Position Summary:The Logistics Operations Manager will lead and oversee the day-to-day execution of international and domestic shipment operations across multiple modes of transport (air, ocean, ground, and rail). This role is responsible for managing a team of operations specialists and coordinators, ensuring shipments are executed with precision, efficiency, and in full compliance with customer requirements and regulatory standards.
Key Responsibilities:

• Manage and supervise the operations team responsible for coordinating global shipments across all transportation modes.

• Oversee the full shipment lifecycle: booking, documentation, tracking, carrier communication, exception management, and delivery confirmation.

• Ensure timely, cost-effective, and accurate handling of all shipments, maintaining high levels of service quality and client satisfaction.

• Produce reports and provide analytical commentary and actionable insights to the leadership team on a regular basis.

• Collaborate with sales, trucking, and warehouse teams to ensure a seamless logistics process.

• Monitor carrier performance and escalate service failures or disruptions; identify and implement corrective actions.

• Develop and maintain SOPs, workflows, and KPIs to enhance operational efficiency and scalability.

• Train, mentor, and evaluate team members to maintain a high-performance culture.

• Stay current on international shipping regulations, customs compliance, and industry best practices.

• Proactively identify process improvements, cost-saving opportunities, and potential service enhancements.

• Use TMS (Transportation Management System) and other logistics tools to ensure visibility, traceability, and data accuracy across shipments.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field (or equivalent experience).

• 5+ years of experience in freight forwarding or logistics operations, with at least 2 years in a leadership or managerial role.

• Strong knowledge of international shipping processes, documentation, Incoterms, and compliance regulations.

• Experience managing multimodal shipments (air, ocean, ground, and rail).

• Proficiency in logistics software and Microsoft Office Suite.

• Excellent leadership, problem-solving, and communication skills.

• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

• Detail-oriented with a commitment to accuracy and operational excellence.

• Familiarity with customs brokerage and trade compliance processes.

Preferred Qualifications:

• Certifications such as CIFFA, IATA, FIATA, or CILT are a plus.

• Experience working with freight marketplaces, digital freight platforms, or automated TMS tools.

Job Types: Full-time, Permanent
Benefits:

• Casual dress

• Company events

• Dental care

• Extended health care

• On-site parking

Schedule:
Monday to Friday

Work Location: In person