It's All Good At Applewood! At Applewood Nissan Surrey, we're committed to delivering a Best-In-Class experience for every client and team member. Our culture is built on teamwork, a drive for excellence, and a “Find a Way to Say Yes” attitude. We value diversity, equity, and inclusion, and believe that bringing together different backgrounds and perspectives drives our success.

The Position

The Receptionist is the welcoming face and voice of our dealership, responsible for creating a positive first impression for every customer. In this role, you will greet clients, manage service appointment bookings, and handle inquiries both in person and remotely. You'll play a key part in ensuring our Service department runs smoothly by coordinating schedules, maintaining accurate records, and supporting various administrative tasks. If you're friendly, organized, and passionate about delivering exceptional customer service, you'll thrive as a valued member of our team.

Key Responsibilities

• Greet and assist customers in person, by phone, email, or text, ensuring a friendly and professional experience at every touchpoint.
• Schedule, confirm, and coordinate service appointments, managing calendars and minimizing conflicts to maximize efficiency.
• Respond promptly to all inquiries, resolve issues, and provide accurate information about services and appointments.
• Maintain accurate records of appointments, customer interactions, and service requests.
• Support administrative tasks such as data entry, filing, and organizing paperwork to ensure a smooth workflow.
• Collaborate with service advisors, technicians, and other departments to optimize shop schedules and customer service.
• Proactively follow up with customers to confirm appointments, remind them of upcoming visits, and ensure satisfaction after service.
• Maintain a clean, organized, and welcoming reception area.
• Support marketing initiatives and outbound campaigns as assigned.

What We're Looking For

• Friendly, outgoing personality with a passion for helping others
• Excellent communication and organizational skills
• Ability to multitask and thrive in a fast-paced environment
• Strong attention to detail and accuracy in managing schedules and records
• Proficient with computers and appointment management systems
• Previous customer service or receptionist experience preferred

Performance Metrics

• Customer satisfaction scores (CSI)
• Appointment show rates and retention
• First call resolution and average wait time
• Administrative task completion rate
• Sales and service revenue generated through appointments

Compensation

Please note that this is a unionized store and certain groups of employees are bound by the Collective Bargaining Agreement (the CBA). Therefore, the 2025 set hourly rate for the Receptionist position at Applewood Nissan Surrey is $18.74 per hour. Union dues may be deducted from your pay.

Why Join Us?

You'll be part of a close-knit, supportive team that values your growth and contributions. We offer:

• Excellent compensation package(s) and RRSP options
• We stand out from the rest because we are TRULY PASSIONATE about cars!
• 12 dealerships and counting to work alongside and grow with
• Group events, Applewood Family Day, Christmas Party, BBQs and more!
• We support local communities, sports teams and charities.
• Opportunities to develop your skills in a dynamic, people-focused environment.

Core Values & Culture

Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better.”

Team Beats with One Heart: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.

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If you're enthusiastic, motivated, and ready to deliver exceptional service, we want to hear from you! Email your resume in today, don't wait!