Position Overview: The Curb Management Officer is a key part of the front-line operations team at Victoria International Airport (YYJ), ensuring that curbside zones are safely and efficiently managed. This role involves direct engagement with the public, commercial operators, and other staff to enforce parking policies, assist with traffic flow, and promote a safe and welcoming experience for all airport users.

Key Responsibilities

Operations Management

• Provide full-time, on-site leadership of all parking and curbside operations at YYJ.

• Manage day-to-day functions of Lot 1, Lot 2, Short-Term, Employee parking, overflow lots, and curbside areas.

• Monitor equipment functionality (Skidata, Flowbird, LPR, pay stations) and ensure quick issue escalation.

• Maintain safe, efficient traffic flow and ensure adherence to YYJ parking and curbside protocols.

Staffing & Supervision

• Hire, train, schedule, and supervise Lot Attendants, Cashiers, Curb Management Officers, and support personnel.

• Ensure consistent and compliant staffing coverage, especially during peak travel periods and holidays.

• Maintain shift schedules, employee records, and ongoing training compliance.

• Coach and evaluate staff performance while fostering a positive and accountable work culture.

Customer Service & Complaint Resolution

• Act as the primary escalation point for customer issues, complaints, or disputes.

• Oversee the complaint resolution process and maintain a detailed log for review with VAA.

• Promote customer-first values, accessibility, and professionalism across the team.

Reporting & Financial Oversight

• Ensure timely submission of all required reports, including:

• Weekly revenue statements

• Monthly reconciliation by lot and payment type

• Staff hours and scheduling

• Incident and enforcement reports

• Oversee compliance with revenue handling procedures and support periodic audits.

Innovation & Continuous Improvement

• Identify and propose improvements to operations, layout, staffing, enforcement, and customer service.

• Support VAA goals around sustainability, accessibility, digital innovation, and curbside efficiency.

Qualifications & Experience

• 35 years of operational management experience in parking, transportation, or aviation environments.

• Demonstrated leadership experience in a high-volume, customer-facing role.

• Knowledge of parking systems (PARCS, LPR, mobile payment apps) and enforcement processes.

• Familiarity with airport operations or curbside/traffic management is a strong asset.

• Fluent in English (spoken and written); French language ability is an asset.

• Legally eligible to work in Canada.

Work Environment & Physical Demands

• This role is fully outdoors and requires working in all weather conditions, including rain, snow, high winds, extreme cold, and heat.

• Regularly conducts outdoor inspections and staff check-ins in all weather conditions.

• Must be available to respond to operational issues during early mornings, evenings, or weekends as needed.