CARFAX Canada is looking for an experienced Customer Service Representative to join our team and help us continue to ensure that we deliver stellar service to our valued customers. Does this sound like you? Apply today!

Working Here

At CARFAX Canada, were more than just obsessed with vehicles. Were obsessed with data and its potential to help millions of Canadians in buying, selling, and maintaining vehicles.

But heres what you really want to know about: the perks. Our team members enjoy weekly, free catered lunches at the office, flexible work that allows us to prioritize work-life balance, 4-day summer work weeks, and a state-of-the-art collaborative environment at our head office at 100 Kellogg Lane, London Ontario. CARFAX Canada also offers competitive wages, exceptional benefits and employee wellness funding, a company matched pension program, parental leave top-up benefits, paid volunteer days, and the list goes on!

Ultimately, every day at CARFAX Canada provides you with the opportunity to engage in meaningful work alongside incredible colleagues. Its clearwere passionate about data and our people!

Key Information

Employment Status: Full-time, permanent

Job Type: Hybrid In office with flexibility to manage your work schedule with up to 8 days per month to work from home.

Location: London, Ontario

Please note that we have two operating entities in Canada, CARFAX Inc., and CARFAX Canada. This position is with CARFAX Canada.

Job Details

The Customer Experience Specialist provides ongoing support to our customers throughout their experience of buying, selling and owning a vehicle. This individual provides support, via phone and email, by helping customers to complete orders, answering product questions, assisting with troubleshooting requests and providing additional resources so our customers can make informed decisions about used vehicles. The Customer Experience Specialist will collaborate with other departments to enhance products, communicate the voice of the customer, and always deliver an excellent CARFAX experience.

Position Responsibilities

• Provides support to customer inquiries related to products and services.
• Achieves turnaround time to resolve customer queries via several communication modes.
• Supports ordering process and consumer refund requests.
• Investigates and collects information for additional troubleshooting and resolution where required.
• Gathers relevant information to assess and initiate a data investigation for the customer.
• Triage and prioritize customer tickets and filter and/or assign to other functions where appropriate.
• Track and observe feedback / response from customers, document and flag any problematic initiatives and communicate to internal stakeholders.

Education and Experience Required:

• 2+ years in a customer service role, with phone-based customer support experience is an asset
  
• Demonstrated previous retail/customer service experience is an asset.
  
• Articulate and able to translate complex information both verbally and in writing
  
• Ability to prioritize work in a fast-paced environment
  
• Experience in the automotive field is considered an asset
  
• Bilingual French/English considered an asset
  
• Post-Secondary degree in a related field is an asset

Equal Opportunity Employer

CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

Were committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

If you are interested in applying for this position, please visit our websitehttps://www.carfax.ca/careers.Applications will be accepted until Friday, May 23, 2025.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

About Us

CARFAXs mission is to help millions of people shop, buy, service and sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAXs Canadian headquarters in London, Ontario supports Canadian and U.S. markets, drawing on billions of data records from thousands of sources, enabling used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of S&P Global (NYSE: SPGI). Find out more at www.carfax.ca and connect with CARFAX on Instagram, Facebook and LinkedIn.

Our values serve as the foundation of our culture by helping inform the actions and behaviours that make us successful. We strive to integrate these values into how we collaborate, navigate challenges, and make decisions daily.

Objective Guided by facts, driven by results.

Transparent Clarity through open and honest communication.

Customer advocate Putting the customer at the center of everything we do.

Solutions oriented Turning challenges into opportunities.

Integrity Where honesty meets action.