Position Summary:

The E-Commerce Onboarding Specialist supports the setup and launch of products on our clients websites. This includes managing backend tasks, reviewing data reports, and coordinating with team members to ensure products go live accurately and on schedule.

This role is detail-oriented and involves working in Excel and other internal tools to track progress, flag missing information, and communicate updates. Youll also support your teammates as needed and help improve how we work by sharing feedback and ideas. Initially working from the office, depending on performance, we are open to more flexibility and hybrid options.

Key Responsibilities:

Review forecast files to prioritize which products to focus on for onboarding.

Complete the eCommerce onboarding process for assigned clients, ensuring products are ready to go live on time.

Work with internal and external teams to stay aligned on timelines and requirements.

Help track product samples, copy, and other content to ensure everything is ready before launch.

Support the team by covering vacation/sick days as needed.

Use our internal / external systems to check task progress and follow up on any delays or missing steps.

Review key reports each week to catch issues early and take action.

Flag any products missing important content or samples and coordinate with the right teams to resolve.

Respond to emails by end of day and work toward a solution within 48 hours.

Share ideas to improve how we onboard products and manage our workflow.

Qualifications & Skills:

Strong attention to detail and ability to follow structured processes

Proficiency in Microsoft Excel (e.g., VLOOKUP, filtering, basic formulas)

Comfortable working with data and reports

Strong communication and organizational skills

Ability to manage time independently and meet deadlines

Previous eCommerce or data entry experience is an asset but not required

Willingness to learn and contribute in a collaborative team environment