COMPANY: Government of Alberta

PLACEMENT TYPE: Temporary / Possible Temporary to Permanent

CONTRACT LENGTH: TBD

COMPENSATION: $22.00 - $24.00/hour(Depending on Experience)

ADDRESS:Downtown Office

LOCATION: Onsite

HOURS: Monday to Friday, 8:15am - 4:30pm

DUTIES & RESPONSIBILITIES:

• The Service Alberta contact centre serves as the main reception/phone line of the entire Government of Alberta.
• The Service Alberta contact centre is a very large contact centre with many different programs running at any given time.
• The most common program that the Information Officer will be asked to support concerns related to Alberta Health, Personal Plans & Accounts

MUST HAVES QUALIFICATIONS:

• 3+ years of customer service experience, someone who has dealt with complex customer service situations
• Mature individual that is capable of diffusing heated situations
• Extremely articulate and polished verbal communication skills
• Must be tech-savvy and able to learn new softwares quickly

LIKE TO HAVE QUALIFICATIONS:

• Previous call centre experience
• Previous government or banking experience

WHY SHOULD YOU WORK THERE?

• Opportunity for contract to convert into permanent role with Government of Alberta
• Lots of room for growth (increased compensation, responsibilities, titles, etc)
• Great work environment with supportive leadership
• Thorough training program & professional development
• (If converted) Extremely stable employer
• (If converted) Pension plan
• (If converted) Government benefits plan