Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages and a health spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

The Fraud Analyst is accountable for the day to day related activities that ensure applicable Fraud rules, processes and alerts are monitored to aid in detecting potential fraud activities.

• Monitor and investigate the daily/weekly reporting which includes FAS, EFM, TransUnion, Verafin and any other supporting reports by reviewing alerts and taking the necessary actions to block fraudulent attempts.
• Investigate e-transfer reporting on a daily basis.
• Use other reporting tools to assist in monitoring for fraud in other business channels.
• Investigate cases where unusual activity has been detected and assess whether an Unusual Transaction Report (UTR) needs to be escalated to the AML team within the established timelines using Verafin case management.
• Support and where applicable investigate the results of regular media scanning.
• Complete requests for information e.g. Production Orders; CRA requests
• Support the creation and development of fraud processes and procedures for new product offerings.
• Support maintaining fraud reference materials on the employee portal.
• Support fraud investigations to reduce risk to FCU and its Partners.
• Collaborate on investigation case file activities, share insights and expertise with the team and partners.
• Build effective relationships with internal/external stakeholders.
• Be the point person for external partner Collabria regarding credit card fraud
• Support the Fraud Manager with projects and assignments as required.
• Participate in training related to this role as required to maintain high level awareness of regulations and processes.
• Be in the know of fraud trends and scams that are being used to target FCU and its membership while actively applying leading industry practices to mitigate risk.
• Promote a risk aware culture while ensuring compliance with regulators and FirstOntario's operational policies and guidelines.
• Perform other duties as required

• Hold a post-secondary degree in business or related field and/or one to three (1 - 3) years' experience working with fraud
• Knowledge and experience with fraud detection rules and systems would be an asset
• Knowledge and experience with Temenos banking system would be an asset.
• Familiarity with Verafin technology would be an asset
• Identify unusual transaction indicators and fraud typologies that is supported by your investigative and problem solving skills.
• Communicate in a professional fashion that is respectful and well
• Deal with complex and confidential issues efficiently.
• Experience using data analytics to write meaningful reports and confidently present findings to business partners
• Manage multiple priorities with strict

This is a permanent hybrid opportunity, with requirement to be in office once or twice weekly. Will be discussed in interview.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.