Rexel is a world leader in the electrical distribution market, operating in 18 countries and leveraging a network of 1,950 branches and 27,000 employees. We provide innovative electrical solutions and equipment for the industrial, residential, and commercial sectors. As the energy industry evolves, our business is transforming alongside it. This change is driven by you—our fresh thinkers, innovators, and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customers, and stakeholders alike. Together, we are building sustainable performance and shaping a better future. Rexel Canada operates under five distinct banners: Rexel Atlantic, Rexel Utility, Westburne, Nedco and LTL. Responsibilities: * Lead analysis activities for large and complex projects and operational initiatives, providing mentorship to less experienced IT Analysts and other IT staff. * Identify areas for improvement within IT infrastructures. * Troubleshoot and resolve issues with IT systems to ensure error-free functionality and user satisfaction. * Make decisions in accordance with established policies, guidelines, and standards. * Consult with clients on a diverse range of business activities, demonstrating excellent verbal and written communication skills. * Manage time effectively, handle tight deadlines, and multi-task with strong organizational skills. * Analyze and resolve complex problems where conflicts exist between business processes and software application functionality. * Apply a variety of standard and advanced analytical techniques and tools in business analysis activities. * Work independently and in a team environment. * Learn quickly and adapt to new technologies and methodologies. Qualifications: * 10+ years of experience in the Information Technology industry and Desktop Support. * Windows Desktop Support (Windows 10 and 11) * Windows Server Support (core services: AD, GPO, DNS, DHCP, NPS, etc) * Linux Server Support in Azure * WordPress Support (configuration on Linux) * Entra ID (Users, Groups, Licensing, Enterprise Applications, Storage Key Management) * Azure (Servers, AG, NSG, DNS) * M365 (Users, Licences) Nice to Haves: * Experience within a tiered model environment or zero trust networks would be an asset. * Experience with Azure DevOPS and Azure Dataverse * Experience with PowerShell scripting * Experience with Citrix XenDesktop, NetScaler VPN end-user support * Experience with migration of users from 3rd party domains * Experience with upgrading users to Windows 11 What We Offer: * Our employees enjoy a positive work-life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges. * We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities—whether advancing in your current field or exploring something entirely new. If you're motivated, we'll help you find the career path that suits you. * Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills. What Is Next? * If this position aligns with your career goals, click "Apply" to submit your application. * We thank all candidates for their interest; however, only those selected for interviews will be contacted. * For additional career opportunities, please visit www.rexel.ca (http://www.rexel.ca/) .