Experience and Skill Set Requirements:User-centered Content Design (30%)

Experience designing content to meet user needs and make complex, technical language and process simple to understand
Ability to discern the right information in the right format for what users need
Robust experience in writing, editing, and publishing digital content
Experience in using content management systems, and content production processes to publish content
Ability to write in plain, clear language that conveys understandable and accessible information
Expertise with content analysis, auditing, and copyediting pre-written content to align with user needs and relevant best practices.
Possess a designers toolkit of methods and approaches to deal with various content design challenges that may occur at various stages of a products development.
Understanding of government accessibility requirements and design content with consideration for common assistive technologies, such as screenreaders
Ability to use data, research, and evidence to review and evaluate content and iteratively improve content design
Consistently and effectively apply content standards and style guidelines to your work
Understand content lifecycle management and can advocate for it amongst complex groups of product/service stakeholders.
Ability to contribute to content strategies and policies, including creating content patterns or standards.
Ability to produce content concepts and prototyping through a variety of methods - from paper sketches to clickable prototypes.
Ability to UX and Service designers with collaborative research and product design activities, such as user interviews or usability testing.
Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers
Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following textbook solutions
Communications (20%)

Strong communication skills to prepare research documentation, including but not limited to; reports, reviews, assessments
Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
Ability to communicate content design concepts and prototypes in clear and understandable manner
Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience, service design, and content design
High emotional intelligence skills, with ability to discern between various stakeholders interests and find reasonable compromises through consensus building
Strong mentoring and coaching abilities; ability to convey content design concepts and methods to team members and stakeholders outside of design professions
Agile Product Development (15%)

- Experience working in an agile, sprint-based development environment
- Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
- Experience collaborating and sharing design tasks with multiple designers on complex product deliveries
- Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery
- Adaptable, reflective, and responsive to feedback on both delivered work and delivery process

Experience (15%)
- Experience with medium-to-large sized product development / service design projects
- Experience dealing with designing content for services and products that deal with large organizational complexity
- Experience with leading strategy and execution on content design
- Experience with Figma user interface design software
- Experience designing interfaces with a design system
- Experience conducting content audits
- Experience creating content within organizational content standards and style guidelines
- Experience preparing documentation that can be used by professional translators to convert content into other languages.Supplier Comments

Must Haves:

Content design specialization

experience with OPS design standards and systems including enterprise product such as CXP

Figma experience

Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)