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Service Advisor – Porsche Centre Vancouver
Location: Vancouver, British Columbia

Are you an experienced automotive professional seeking an opportunity to represent one of the world's most iconic luxury performance brands? Porsche Centre Vancouver, a proud member of the Dilawri Group of Companies, is seeking to hire a seasoned Service Advisor with a minimum of 5 years' experience in a luxury automotive environment. This is a rare and prestigious opportunity to join a team dedicated to delivering the highest level of service and customer experience, aligned with the precision and excellence expected of the Porsche brand.

About the Role
As a Porsche Service Advisor, you will serve as the key liaison between our valued customers and our skilled technician team. You will exemplify professionalism, technical expertise, and a commitment to excellence in every interaction.

Key Responsibilities
• Deliver an exceptional, personalized service experience to every Porsche client
• Conduct thorough walkarounds, perform vehicle inspections, and accurately document repair orders
• Review Porsche maintenance schedules, service history, and recommend necessary repairs
• Maintain clear, ongoing communication with customers throughout the repair process
• Coordinate with the workshop to ensure timely completion and quality assurance
• Explain repairs, associated costs, and review loaner vehicle policies and warranty coverage

Qualifications
• Minimum 5 years of Service Advisor experience with a European luxury brand
• Proven record of delivering exceptional customer satisfaction
• Strong automotive knowledge with an understanding of high-performance vehicles
• Experience with manufacturer service software (Porsche or CDK experience an asset)
• Excellent communication skills and meticulous attention to detail
• Passion for the Porsche brand and a drive to exceed expectations

Why Join Porsche Centre Vancouver?

• Represent one of the most prestigious automotive brands in the world
• Join Canada's largest automotive group, the Dilawri Group of Companies
• Work alongside experienced mentors in a state-of-the-art facility
• Enjoy exclusive employee perks and a comprehensive benefit package
• Benefit from an above average compensation package
• Achieve career growth in a high-performing, professional environment
• Thrive in a strongly supported, high-performing team culture

Application Instructions
To apply, please submit your cover letter of intent along with your updated resume.
No phone call inquiries or drop-in applicants will be accepted.

Dilawri Group of Companies is Canada's largest automotive group with 75 + franchised dealerships representing 35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.