About us:

WPCI specializes in smartphone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business landline and Internet Solutions, and GPS services for personnel, vehicle, and asset tracking.

About the position:

We are seeking a Customer Service / Order Fulfillment Representative to join our growing team, drive both individual and company success, and process orders for corporate clients. This role requires excellent attention to detail, a sense of urgency, managing multiple streams of information and projects, working in a high-volume environment, and strong communication skills. Get more out of a career at Wireless Personal Communications by joining the team today!

Responsibilities:

• Provide quality and efficient customer service to all customers
• Process and enter on CRM orders received online and via email
• Verify and execute order changes and cancellations received from customers
• Verify and apply special discounts on promotional prices to orders
• Responsible for processing corporate accounts to ROI approved pricing
• Investigate and resolve issues concerning sales discrepancies, including pricing or credit notes
• Follow up on outstanding customer requests
• Collaborate with Account Executives to respond to their day-to-day requests.
• Reviews, understands, and maintains knowledge of company and market promotional elements
• Responds to all clients promptly and per their service level agreement.
• Resolve client problems at early stages by anticipating potential issues before they occur and being resourceful
• Perform all other duties as assigned, such as tracking and reporting
• This role will have access to sensitive areas of the company and to sensitive and confidential information. As such, this individual must be trustworthy and maintain a signed certificate of confidentiality on file.
• This role will report directly to the Corporate Client Support Team Leader.

Requirements:

• A College Diploma is preferred, and 3 years of customer service experience in a high-call-volume atmosphere is strongly preferred.
• Must be highly organized and detail-oriented
• Exceptional retention ability and accuracy
• Expert on the Microsoft Office suite, especially Office and Excel, proficient in 10-key, keyboarding, and typing skills are a must.
• Outgoing with excellent interpersonal and communication skills, including outstanding telephone presence.
• Proactive, problem-solving and ability to manage ambiguous situations and provide a solution for the client
• Self-motivated, accountable approach combined with a strong sense of teamwork.
• Manage client relationships
• Flexible work hours, Monday-Friday in office, overtime may be required on a sporadic basis

What we offer:

Interested applicants should submit their resumes for consideration. Our hiring process includes phone screening, online and one-on-one interviews, and background/reference checks. While we value every candidate's interest, only qualified candidates will be contacted.

Wireless is an inclusive work environment and, as such has a workplace accommodation policy in place; if you require any accommodation, please advise in your application so we may coordinate

Company DescriptionSince 1987, WPCI has remained a premiere independent Wireless Intelligence Dealer in Canada operating 10 locations. Our team of experienced, dedicated business consultants offer perspective and guidance to help build and manage a superior corporate technology strategy. We are currently a trusted partner of many top Fortune 100 companies in Canada.
We provide a complete and comprehensive support model that streamlines all processes through one centralized point of contact ensuring industry-leading service and responsiveness. Using the latest technology, we build custom end-to-end mobile office solutions for small, medium, and enterprise organizations across industries including construction, transportation, manufacturing, and utilities/energy verticals. As a Wireless Intelligence leader, we have a relentless drive towards innovation and we are continuously raising the bar of industry-leading customer service. Wireless Intelligence is just the foundation to many of the innovative solutions we design and implement. The boundaries of wireless solutions are only limited by our collective imagination.Company DescriptionSince 1987, WPCI has remained a premiere independent Wireless Intelligence Dealer in Canada operating 10 locations. Our team of experienced, dedicated business consultants offer perspective and guidance to help build and manage a superior corporate technology strategy. We are currently a trusted partner of many top Fortune 100 companies in Canada.We provide a complete and comprehensive support model that streamlines all processes through one centralized point of contact ensuring industry-leading service and responsiveness. Using the latest technology, we build custom end-to-end mobile office solutions for small, medium, and enterprise organizations across industries including construction, transportation, manufacturing, and utilities/energy verticals. As a Wireless Intelligence leader, we have a relentless drive towards innovation and we are continuously raising the bar of industry-leading customer service. Wireless Intelligence is just the foundation to many of the innovative solutions we design and implement. The boundaries of wireless solutions are only limited by our collective imagination.