ABOUT THE POSITION
Reporting to the operations leadership team for the Concorde Group, this General Manager position will be accountable for the overall performance of Lulu Bar in Calgary, AB. This is a strategic business partner role responsible for driving results aimed at achieving the company's goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.
WHO WE ARE
Concorde Group entered Calgary's hospitality scene in 1987 with the opening of Republik, a college bar dedicated to alternative music fans and over 37 years later has grown to become one of Canada's largest and most diverse hospitality companies. Now with a plethora of establishments under its banner, each with its own unique vision, Concorde Group remains focused on bringing exceptional dining and entertainment experiences to Calgary. Whether you're looking for a seat on a patio, a gourmet meal, a counter-served burger and shake or a night out on the town, Concorde Group is always at the heart of fun offering something for all Calgarians.
WHAT WE OFFER

• Compensation package includes competitive annual salary
• Gratuities
• Paid leave for sick and bereavement
• Pay program based on performance and discretionary bonuses eligibility
• Professional development financial support
• Parking
• Duty meals
• Comprehensive extended health and insurance benefits package
• 3 weeks' vacation
• Cell phone allowance
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU'LL DO

People

• Ensure the FOH team is adequately staffed at all levels to ensure effective operational performance
• Create a positive, team-oriented culture rooted in accountability, hospitality, and professionalism. Foster a culture of continuous improvement, recognition, and growth.
• Set clear performance expectations and deliver regular feedback to team members. Consistently lead, coach and mentor venues' leadership team and course correct service staff as needed.
• Ensure venue attainment of goals set by Senior Leadership. Positively motivate team to achieve goals.
• Implement, support and facilitate venue level training initiatives to ensure staff empowerment and success in meeting prescribed targets.
• Ensure recruitment efforts effectively support staffing volumes.
• Ensure that onboarding plans positively integrate new team members to the venue's brand identity and contribute to the overall success of the operation.
• Ensure proper lines of communication are in place to support a continuous flow of information and harmonious, effective work environment.
• Conduct scheduling practices to ensure the venue is effectively supported, taking into consideration operational needs, cost-efficiencies and staff morale.
• Administer prompt, fair, and consistent performance management for challenges with employee underperformance or instances of alleged or confirmed violations of company policies, rules, and procedures.
• Conduct regular 1.1 meetings with FOH Managers, ensuring that venue succession planning is kept top of mind and team members are being supported in leadership progression.

Product

• Ensure all aspects of venue operations are planned, staffed and accounted for to ensure service periods run smoothly.
• Assist in running service, ensuring to have a strong floor presence during busy periods.
• Oversee standards for service execution, consistency, quality and timeliness for both food and beverages. Promptly address concerns that may arise.
• Monitor and optimize daily operations, staffing, and service standards across all locations.
• Drive consistency in guest experience.
• Address guest concerns and complaints effectively in a way that prioritizes guest satisfaction and return.
• Collaborate with Senior Leadership regarding seasonal programming and limited offers execution

Environment

• Ensure venues maintain a clean, consistent and welcoming atmosphere, tailored to each brand's identity. Pay close attention, adjust or make recommendations in the following areas:
  • Music, ambience and lighting
  • Layout and flow of service stations
  • Venue organization and side stations
  • Guest journey from entry to exit
• Monitor the venue's physical condition to ensure cleanliness, functionality, and brand-standard aesthetics. Address maintenance issues promptly.
• Ensure venue is following recommended preventative maintenance schedules and sanitation standards are upheld to the highest standards.

Financial & Regulatory

• Oversee venue financial performance, being accountable for key indicators in labour management, cost controls, budgeting, and forecasting.
• Review periodic financial results and locations' Profit & Loss statements
• Conduct financial planning and analysis for the following month, anticipating peaks or slowdowns in business
• Ensure efficiency and accuracy in inventory counts and purchasing controls.
• Uphold positive supplier relationships, addressing challenges or concerns that may arise.
• Identify opportunities to improve profitability within scope. Recommend and implement strategies when approved to achieve growth and customer satisfaction.
• Work closely with marketing and brand teams to roll out promotions, campaigns, and new initiatives in each location.
• Fully understand and ensure all teams comply with regulations set forth by the liquor regulator and health department (AGLC & AHS for Alberta properties).
• Fully understand and ensure all teams comply with federal, provincial, and municipal regulations concerning Occupational Health and Safety, Employment Standards and Human Rights law

Administrative

• Ensure all required administrative tasks are completed in accordance with deadlines set forth by suppliers, guests, operational partners and Head Office. Support teams when needed.
  • Examples include but are not limited to, events, purchasing, invoicing, month end cycles, payroll, recruitment etc.
• Ensure teams are following Concorde Standard Operating Procedures, Policies and Code of Conduct.
• Support the effective reporting and management of workplace injuries in accordance with rules and recommendations set forth by the Workers Compensation Board and internal Health and Safety representatives.

WHAT YOU HAVE

• Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred).
• 5+ years of hospitality experience is required.
• Extensive wine and cocktail knowledge is strongly recommended.
• Organization skills with a keen eye for detail and the ability to identify, analyze and solve technical and theoretical problems.
• Advanced writing and grammatical proficiency.
• To be able to recognize the ability to build and maintain positive and collaborative working relationships with staff at all levels.
• Working knowledge of applicable employment related legislation.
• Integrity, discretion and judgment with tact and diplomacy on confidential matters.
• Advanced skills with Microsoft Office Suite.
• Experience with any payroll, HRMS and/or LMS.
• Comfortability with team delegation and holding others accountable for tasks.