HOURS - Hours of work are rotating 12 hour shifts inclusive of overnights.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd - HOMES - Buchanan site

How You Will Make an Impact

Within this role, the Team Lead will be responsible to regularly consult with our other shift Team Lead to touch base and ensure open communication and inter-team cohesion is being maintained. Further, the staff member who occupies this position will assist in what is needed to support the teams functioning each shift in regard to the day to operations of the Buchanan site.

The Buchanan House, Team Lead, enhances the dignity and quality of life of our clients, visitors, and staff by providing timely support to the team and its functioning, while also ensuring client care and Program standards are being upheld. This particular role places emphasis on leadership and supporting the front-line staff with day-to-day tasks.

This role will provide service in a dignified and respectful manner that reflects the charism of Good Shepherd Non-Profit Homes, and which integrate anti-oppression/anti-racism frameworks. This role will also provide fair and equitable services and supports to all clients in a manner that reflects their rights to privacy and dignity. This role would be under the supervision of the Program Manager at the Buchanan Site.

Providing support on the floor for staff, included but not limited to: Debriefing, Co-facilitating, Conflict resolution, but not performance management, & Crisis intervention.

Leveraging your strong understanding of harm reduction practices to effectively engage with individuals in active use. You will take initiative in managing client flow and task assignments throughout shifts, facilitating clinical and client decision-making, and coordinating community resource gathering and dissemination. Additionally, you will advocate for front-line staff with the management team, build team cohesion, and foster a positive staff culture. Regular check-ins with front-line staff will help address potential issues, such as self-care and work stress, while encouraging consultations with Program Management when needed.

Your responsibilities will also include assisting with housing and maintenance issues at the Buchanan site and handling Incident Reports, including flagging and notifying the Director/Program Manager for any necessary follow-ups. You will provide assist in scheduling coverage for sick call-ins, participate in training new staff, and support the navigation and assignment of field instruction responsibilities for students. Additionally, you will contribute to quality improvement cycles at the Buchanan site and lead efforts in advocating and contacting community agencies to support clients facing barriers to accessing services, consulting with the Program Manager as needed.

You will also ensure the provision of proper care to clients, complete appropriate documentation, and ensure that all shift tasks are finished. Collaborative work with community partners will be essential to enhance the program's success. You will perform various day-to-day functions at the Buchanan site, including meal preparation, life-skills support, and site maintenance to ensure safety and smooth operation. Staying current with internal policies and procedures, and sharing this information with other staff, will be crucial to your role. You will also carry out any additional duties related to the Ministries of the Good Shepherd Non-Profit Homes as directed by the Director or delegate.

You will disseminate information about the Centre's services through outreach visits, training sessions, and calls. Representing Good Shepherd Non-Profit Homes and HOMES - Buchanan Site, you will participate in community functions and report back to program staff. You will regularly review the schedule to address coverage needs with the Program Manager and ensure Team Meeting Minutes are accurately recorded and follow-up actions are timely.

You will observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

• Minimum of a Bachelor degree in social work, nursing, or related field, plus 2 years' experience in a community mental health, addictions, justice system, and/or supportive housing setting or equivalent (e.g. community college diploma in health or social services and 3 years' experience in a community mental health, addictions and/or crisis intervention setting; or at least five (5) years' experience in a community mental health, addictions and/or supportive housing settings).
• Previous experience in a Leadership role within a community mental health/ addictions / supportive housing setting is preferred.
• CPR/First Aid certification and WHMIS training.
• Demonstrated commitment to the mission and values of Responsibility, Availability, Adaptability, Quality and Dignity.
• Demonstrated knowledge of risk assessment, supportive housing and behavior management.
• Demonstrated knowledge of the Mental Health Act, Substitute Decision Makers Act, PHIPHA, and other relevant Legislation with regards to Mental Health
• Demonstrated knowledge of crisis intervention, de-escalation strategies and interventions, and an ability to remain calm in crisis situations.
• Demonstrated ability to recognize and respond to the emotional, psychological, and physical needs of individuals reacting to a crisis situation.
• Demonstrated ability to engage clients to participate in a problem-solving process while concurrently providing feedback, support and motivation.
• Demonstrated ability to work from an intersectional anti-racist/anti-oppressive framework.
• A demonstrated ability to work collaboratively with clients and agencies in a supportive capacity and use resources effectively.
• Outgoing and adaptable in working in a fast paced and changing environment.
• Creativity and flexibility in achieving desired outcomes.
• Hospitable in dealings with clients and other key stakeholders.
• Available and responsive to the needs of others.
• Respectful and compassionate demeanor.
• Excellent verbal and written communication, computer, interpersonal, and organizational skills with a demonstrated ability to work productively both independently and as a member of a team.

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM(EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone!

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.