Execution Analyst/ Logistics Coordinator/CSRThis is an ongoing assignment with a big company. An ideal candidate will have the following:

• Excellent communication skills
• Experience in the logistics industry in a high-volume environment.
• Flexible to work different shifts.

Responsibilities:

• Staff the phone queue, providing the best possible information and customer service for stores, carriers, and internal stakeholders.
• Proactively perform load monitoring tasks to prevent, identify, resolve and communicate any load delays, issues, or conflicts.
• Ensure the integrity of the information within the company tracking systems (JDA/Insight).
• Provide operational status updates for management and other internal stakeholders as required
• Provide input and recommendations on business processes and/or technical issues
• Contribute to the identification, analysis, improvement, and recommendations of solutions (systems and process)
• Analyse various topics as assigned (data and process), from the simple to the complex, presenting findings, including key information and issues, as well as potential solutions.

Qualifications:

• Excellent communication skills (both written and verbal), including a calm, professional, and friendly demeanor under pressure
• Strong service quality awareness and commitment
• Ability to adapt to a rapidly changing environment
• Demonstrated organizational skills; ability to multi task and juggle changing priorities on a daily and hourly basis
• Strong objective decision making / problem solving skills
• Proven PC knowledge & aptitude, ability to learn multiple new systems
• Flexible hours depending on business requirement

#ONDT