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General Manager – Genesis Downtown Vancouver
Location: Downtown Vancouver – Opening Summer 2025

Genesis Downtown Vancouver is launching a brand-new, state-of-the-art dealership location this summer. As we prepare to open our doors, we are looking for a dynamic and customer-focused General Manager to lead this exciting new venture from the ground up.

This role is ideal for a hands-on leader who is passionate about the customer experience, building a high-performing sales culture, and establishing a strong brand presence. You will have the rare opportunity to shape every aspect of this new operation—from team building to customer engagement—and play a vital role in establishing Genesis as a premium destination in Vancouver.

Key Responsibilities

• Lead all aspects of the dealership's launch, including staffing, training, customer process design, and execution of brand standards.
• Build and lead a high-performance sales and leadership team focused on delivering exceptional customer experiences.
• Foster a culture of professionalism, hospitality, and continuous improvement aligned with the Genesis brand.
• Partner with OEM representatives to ensure alignment with product knowledge, training, and customer engagement strategies.
• Guide and support sales managers and sales consultants to achieve sales volume and customer satisfaction targets.
• Deliver ongoing training, coaching, and development for the sales team, including daily and weekly huddles.
• Ensure the new vehicle delivery process is executed flawlessly, with a focus on creating memorable customer moments.
• Champion showroom readiness, sales floor organization, and a consistent, premium guest experience.
• Actively participate in the sales process when needed, assisting in deal structuring and customer interactions.
• Lead by example in customer interactions, team accountability, and brand representation.

All successful applicants must possess the following qualities:

• Minimum 5 years of experience as a General Manager in an Automotive Dealership.
• Superior management, leadership, and customer service skills.
• Ability to handle and resolve customer issues or concerns promptly and professionally.
• Ensure high standards are held for delivery of vehicles to customers.
• Ensure that sales representatives understand and follow dealership policies at all times.
• Excellent communication skills; ability to communicate effectively with customers; subordinates and other management.
• Be extremely organized.
• Attention to detail.
• Be self-motivated.
• Ability to work in a team environment to achieve common goals.
• Experience with internet and retail tools, 180 and ADP.
• Valid VSA License is required.

Advantages of the Dilawri Lifestyle:

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture

Dilawri Group of Companies is Canada's largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!