The Thames Valley Family Health Team is one of the largest family health teams in Ontario. With more than 120 physicians across 16 sites within London, and Middlesex, Oxford and Elgin counties, the Thames Valley Family Health Team is committed to providing comprehensive inter-collaborative primary health care to over 162,000 patients. Over the past five years, our affiliated physicians have taken on more than 31,000 Ontarians who did not previously have a family doctor.

Currently, we are seeking a skilled Patient Care Assistant to join our Integrated Primary Healthcare Team. This position will be a vital member of our team and will play a crucial role in providing comprehensive healthcare services alongside Nurse Practitioners (NPs), who serve as the most responsible provider(s), and the interdisciplinary healthcare team. The Patient Care Assistant responsibilities will include assisting with patient care, managing administrative tasks, and facilitating seamless communication within the team. The role will require some evening hours, with vacation aligned with the NP team schedule, and follow TVFHT Health and Safety policies and procedures. This Patient Care Assistant is a new role that will be working on-site with the multi-disciplinary healthcare team and TVFHT's Operations Department to offer administrative and clinical patient support in a primary care setting.

Requirements, Skills, and Abilities:

• Administrative experience in a healthcare setting
• Post-Secondary school diploma from a medical assistant program; Certified Medical Assistant (CMA) or equivalent preferred.
• Excellent critical thinking skills with the ability to anticipate and respond to the administrative and clinical needs of leadership and the healthcare team.
• Ability to coordinate and communicate information and documentation for various meetings and events, as well as minute taking skills
• Proficiency in using electronic medical records (EMR) systems and computer skills.
• Experience providing injections and/or Certificate of completion to administer injections; preferred
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills and experience working in multi-disciplinary team.
• Strong attention to detail and ability to prioritize work in a fast-paced environment.
• Understanding of medical terminology, and clinical procedures.
• Experience working with Outlook, Teams and Microsoft applications (Excel, Work, Power Point).
• An understanding of the Ministry of Health and Family Health Team philosophy.
• Ability to work independently with minimal supervision
• Proficiency in data mining and compiling relevant information for inclusion reports
• Exercise reasonable care and caution in protecting confidential and sensitive information related to patients and personnel with understanding of PHIPA
• Availability to take on responsibility of opening and/or closing the clinic, with some evening hours required.
• Ability to monitor, track and follow-up with patients on referrals initiated by NP(s).

To apply: Qualified and interested candidates are invited to submit a detailed resume no later than May 14, 2025 at 4:00 PM.

The successful candidate will be required to undergo a criminal background check and medical screening. To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit.

While we thank all applicants, only those under consideration will be contacted for an interview. Preference will be first given to any internal Thames Valley FHT candidates.

Thames Valley Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact [email protected] if you require assistance with an accommodation.