Merovitz Potechin LLP is seeking an IT Support Assistant to join our dynamic legal team. In this role, you'll provide frontline technical support to lawyers, clerks and administrative staff, helping to resolve internal IT tickets and maintain seamless operations across the firm. This is a great opportunity for someone with a passion for problem-solving, strong communication skills, and a commitment to service excellence in a fast-paced legal environment.

Why join our team?

We are an equal opportunity law office that values teamwork, respect, integrity, caring and professionalism. We also believe in investing in people who understand that exceptional service to clients is critical to success.

Along with being caring professionals, every member of our team should remain as committed to their Ottawa community and their families as they are to their clients and the firm. We understand that in order to provide exceptional client service, our employees must feel a sense of belonging, collegiality, and respect among their peers, and Merovitz Potechin does its utmost to ensure our team is supported. If you want to work in an environment that values professionalism and client satisfaction while also nurturing relationships and supporting community involvement, then we would love to hear from you.

Key Responsibilities:

Respond to internal support tickets and IT inquiries in a timely, professional manner

Troubleshoot hardware, software, and connectivity issues for desktop and mobile users

Assist with user account setups, workstation configurations, and equipment deployment

Support legal software tools (e.g., Soluno, NetDocs, ACL, Lawyer Done Deal, etc)

Log and track issues through the helpdesk system; escalate as needed

Maintain IT inventory and update documentation as required

Ensure confidentiality and professionalism in handling sensitive data

Required Qualifications:

12 years of IT support/helpdesk experience in a law firm

Strong knowledge of Windows systems, networking, and troubleshooting

Strong organizational and multitasking skills

Clear, friendly, and effective communication

Degree or certification in IT or related field (Microsoft, etc.) is an asset

Familiarity with legal software such as Soluno, Lawyer Done Deal, Unity, NetDocs, ACL, is preferred but not required.

About Merovitz Potechin LLP

Merovitz Potechin LLP, The Referred to Law Firm, was established in 1976. Since that time, a knowledgeable team of lawyers and staff have been built upon the foundation of superior legal advice and exceptional client service. We are an equal opportunity law office and we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This is an excellent opportunity to grow your knowledge and expertise by working with an experienced team focused on personal and professional excellence.

We thank all applicants for their interest in this position; however, only applicants selected for an interview will be contacted.