The Opportunity

OzTREKK is Canadas leading educational agent with a simple goal: to help Canadian students have the most positive and seamless experience while applying to Australian and New Zealand universities. As an official international agent for 14 world-renowned universities (and counting ), we have assisted thousands of Canadian students to make their career dreams a reality. We work with the brightest and best; watching students change their lives is exciting. Our philosophy is to always put our students first and our team has fun along the way.

The OzTREKK team is extremely passionate about helping students make their dreams come true and we are (humbly) amazing at what we do Just check out our Google reviews! Being part of the OzTREKK team means that your ideas will be encouraged, and you will truly have an opportunity to make an impact in our company, and in our students lives.

We are looking to hire atechnical generalist to take on the role of Systems Administrator for our growing business. This role will be responsible forthe oversight of technology across the organization. The successful candidatewill liaise with our Microsoft administrator and other established developers, maintain our CRM, and provide efficient and knowledgeable technical support and direction to our team.

As you will be liaising with developers, you are not required to develop / code, per se, but you will require solid experience in design, architecture, and networked solutions.

Major Areas of Responsibility

• Act as the primary contact for technical support for the organization
• Respond to employee issues and provide direction and/or escalation where required
• Oversee relationships with developers and third-party administrators
• Ticket submissions, follow-up and resolution
• Organizeand manageany planned events, including meetings and required updates
• Providesupport for all Salesforce changes and updates
• Assist with project management tasks, ensuring timely completion of deliverables
• Communicate effectively with team members and stakeholders tofacilitate smooth workflows.
• Maintain documentation of processes, systems, and technical specifications.
• Stay abreast of industry trends and emerging technologies to contribute to strategic planning
• Deliver any required technical training to the OzTREKK team
• Maintain and monitorcurrent security standards to protect systems and data from unauthorized access, viruses, and other security threats
  
• Maintain backups and recovery plans for all systems and databases
  
• Support the goals of the business by participating and collaborating in meetings to decide on infrastructure changes
  
• Document and organize systems, machines, inventory, IPs, and processes
  
• Other duties as assigned

Primary Objectives

• Ensurereliable operation of all OzTREKK systems
• Deliver exceptional technical support to the OzTREKK team
• Provide direction and regular oversight on all technical projects happening within organization (including those with third-party vendors); this will include setting and achieving project milestones, testing and release management
• Keep management informed of activities; make recommendations whererequired
  

The right candidate for this role will have the following qualities:

• Experience: A candidate for this position must have experience
  with Microsoft 365. Salesforce experience is strongly preferred. You should
  be familiar with architecture, design, and integration activities. You should be able to
  perform simple trouble shooting and provide basic technical support. Strong preference given to a candidate with Proven experience in a technical or IT support role, preferably in a small business setting.

• Communication skills:Ability to speak comfortably to a group when training, taking one-on-one troubleshooting calls orrepresenting the company values via e-mail or phone with third-party vendors.

• Organizational skills: A keen eye for detail and highly organized. They will have the ability to multitask, prioritize independently and meet deadlines, have exceptional problem-solving skills, and demonstrate composure in times of uncertainty and stress.

• Logic and Critical thinking skills: Strong analytical and critical thinking skills with a problem-solving mindset.You should be self-motivated and have astrong desire to learn and grow professionally.
  

OzTREKK offers a competitive salary and bonus structure, along with health and dental benefits. If this sounds like a company you would like to join and a role you would thrive in, please dont hold back from applying!