Step into the driver's seat as our Receptionist, the vital engine that keeps our operations running!

Position: Receptionist

Type: Fulltime Permanent

Location: Kelowna, BC

Compensation: $19-$23/hour

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

What We Offer:

• Attractive Compensation: $19 - $23/hour, depending on experience
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview:

As the Receptionist, you'll be the front-line powerhouse of our operation, providing essential support to keep everything running at full throttle. You'll be the first point of contact for customers, handling calls, scheduling appointments, and managing inquiries while ensuring a smooth flow of communication throughout the day. Your role will be critical in maintaining an organized, efficient, and welcoming environment for both our customers and team. If you're an organized multitasker with a passion for customer service, this is the perfect role for you!

Job Duties:

• Greet and assist customers, ensuring a positive and welcoming experience
• Answer incoming calls, direct them to the appropriate department, and take messages when necessary
• Schedule appointments and coordinate service requests for technicians
• Manage incoming and outgoing mail, deliveries, and shipments
• Maintain a clean and organized front office area
• Update and maintain customer records and files
• Assist with administrative tasks, including data entry and filing
• Ensure all office equipment is in working order and handle minor repairs or maintenance
• Support the team with various tasks as needed, ensuring smooth day-to-day operations
• Handle customer inquiries and resolve issues promptly and professionally

Required Skills and Qualifications:

• Previous reception or administrative experience
• Strong communication skills with a customer-first approach
• Excellent organizational and time-management abilities
• Proficient with office software and phone systems
• Ability to multitask and handle a high volume of calls and visitors
• Attention to detail and accuracy in managing appointments and records
• Friendly and professional demeanor in all interactions
• Ability to work independently and as part of a team
• Strong problem-solving skills with the ability to remain calm under pressure
• Basic knowledge of office equipment and technology
• Class 5 driver's license

Velocity Truck Centres is an equal opportunity employer.