About CSN Collision Centres

CSN Collision Centres safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become the leader in collision repair with 230+ collision repair Centres across Canada.

Summary

CSN is seeking a high-potential, detail-oriented, hands-on People & Culture Generalist to support the organization's continued growth and commitment to an exceptional employee experience. Reporting to the Director, People and Culture (P&C), this individual will be responsible for performance management processes, employee relations, compliance with labour laws, workplace policies and procedures, and employee health and well-being initiatives. The role will also support workforce planning and organizational development efforts.

With a strong emphasis on promoting company culture and values, the successful candidate will ensure CSN maintains a safe, compliant, inclusive, and engaging work environment. This individual must be flexible, innovative, and able to thrive in a fast-paced environment while working closely with Licensees, managers, and internal stakeholders to enhance the overall employee experience across the network.

Performance Management:

• Accurately and efficiently conduct the performance evaluation process across the network to ensure consistency, fairness, and alignment with organizational goals.
• Coordinate the administration of merit increases, short-term incentive programs (STIP), and rewards programs, ensuring transparency and effectiveness.
• Provide coaching and resources to Licensee owners and managers to strengthen performance management capabilities across all locations.

Employee Relations and Engagement:

• Serve as a trusted resource for Corporate management, Corporate Store(s) management, as well as Licensee owners and managers in handling employee relations issues, providing guidance to ensure fair and consistent outcomes.
• Support employee engagement initiatives that build a positive workplace culture and foster employee satisfaction.
• Promote CSN's core values through communication, training, and everyday interactions across the organization.

Compliance and Legal:

• Monitor all employment practices to ensure CSN adheres to applicable federal, provincial, and local employment legislation.
• Support the management of workplace health and safety programs, including compliance with OSHA, WHMIS, and other regulatory requirements.
• Provide guidance on sensitive employment matters, including terminations, leaves of absence, accommodation requests, and other legally sensitive processes.

Workplace Policies and Procedures:

• Participate in the development, maintenance, and update of workplace policies and employee handbooks to reflect current legislation and industry best practices.
• Promote and support workplace attendance, remote work and leave policies, and other operational standards.
• Champion diversity, equity, and inclusion (DEI) initiatives, integrating inclusive practices into company programs, processes, and culture.

Health, Wellness, and Safety:

• Support mental health and wellness initiatives, providing resources and promoting a culture of well-being across the network.
• Manage disability and return-to-work programs, ensuring smooth transitions for employees recovering from injury or illness.
• Proactively monitor and maintain a safe and healthy work environment, identifying risks and recommending improvements.

Workforce Planning and Organizational Development:

• Collaborate with Licensees and internal stakeholders to support workforce planning and organizational development initiatives.
• Provide input into organizational structure changes, helping align human resources with business goals and growth plans.
• Support change management efforts, helping employees navigate and embrace organizational transformations.
  

Additional Responsibilities:

• Build strong and trusting working relationships with members of the People & Culture team, CSN Staff, CSN Licensees, and key business stakeholders.
• Collect, analyze, and report on human resources metrics to inform decision-making and improve HR strategies.
• Assist with ad hoc special projects as needed.

Requirements

• 3-year diploma/degree in Human Resources Management, Business Administration, or a related field. Equivalent combination of education and progressive work experience will be considered.
• Minimum of 2 years' experience in a People & Culture or Human Resources generalist role.
• Solid understanding of human resources practices and labour legislation.
• Familiarity with performance management frameworks and employee relations best practices.
• Experience managing workplace health and safety programs (OSHA, WHMIS, etc.).
• Strong communication and facilitation skills.
• CHRP designation (or working toward it) is an asset.
  

Work Environment and Requirements

• Ability to attend the Oakville, Ontario office 2-3 times a week (Hybrid)
• Open concept office environment.
• Able to lift up to 25 pounds as needed.

Travel Requirements

• Occasional travel may be required, including overnight stays.

Benefits

• Competitive salary and a benefits package

• Company laptop.
• The ability to grow, develop, and manage your career path within a dynamic and expanding organization.

Career Path: As CSN continues to grow, other career opportunities may become available.

Disclaimer: This description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described; the role will evolve as the organization continues to grow.