DescriptionChanging consumer behavior in a cookieless world, the rise of GenAI, and the need to avoid commoditization is all transforming the practice of Marketing & Communications. As an Editorial Manager/Content Lead at Quietly, you will lead that charge, helping the world's leading brands drive their business with content.
Working in collaboration with our Insights and Delivery teams, an Editorial Manager/Content Lead provides leadership to their clients and is responsible for managing all content deliverables on their accounts including written editorial, graphics and video. It's a combination of strategy, planning, creative ideation, editing, team and project management, client servicing and advisory all in one.
You bring experience from creative agencies or publishing and the confidence to work on completely new types of projects; challenging long standing assumptions, defending recommendations, and delivering high-value client work for category-leading organizations. You're as passionate about inspiring content as you are about editorial consistency and effectiveness—and you have no shortage of great ideas to elevate your clients' content and help them excel in their categories. You inspire your teammates to raise the bar on every level – from brief to execution – because you fully understand this new experience economy, how and why audience expectations are transcending categories, and where the future is headed for B2C and B2B brands. You are looking for the next big challenge, and like us, you have no small plans.
This is a full-time opportunity offering a competitive base salary, 3-weeks vacation, comprehensive benefits package, and the flexibility to work remotely during North American business hours, from our headquarters in Vancouver, or a hybrid of both. If these values resonate, we'd love to hear from you.
Quietly is an award-winning consultancy, harnessing business and creative acumen to drive real outcomes for brands looking to succeed. Our people are dedicated to proving the impact of content on business results through a commitment to service that delivers actionable, expert counsel and compelling, effective content. Quietly partners with category leaders such as Coursera, Goldman Sachs, Intercom, Morningstar, Motorola Solutions and PwC to understand how content drives their business.
What You'll DoCreative Content Development

• Translate the client's business and marketing goals into strategic content and creative recommendations
  • Generate creative content solutions, ideas, messaging, etc. that deliver against the client's brief/challenge
  • Contribute to and deliver presentations routinely and confidently
• Translate data points and insights into content opportunities and recommendations
  • Review and approve any ideas contributed by other members of the team
• Ensure all content deliverables are of the highest standard and meet the client's brand guidelines and voice and tone, including written editorial, copywriting, design, and video
  • Conduct interviews with subject matter experts as needed
  • Contribute to copywriting if/when needed
• In conjunction with Client Partners, develop and strengthen relationships on your accounts
  • Maintain an insightful assessment of what clients need to do to succeed in their category and input on strategic planning for their account
  • Research client industries and verticals to remain informed on their categories

Account & Project Management

• Work with Business Development, Client Partners, and Editorial team members to define project approach, including scope, and confirm editorial resourcing
• Manage deliverables from briefing to delivery, to ensure they remain within scope and budget
• Maintain communication with clients and internal teams on status and delivery of content assets
• Confirm and create content schedules and workbacks, communicate these timelines to all stakeholders and lead projects to ensure projects are delivered on time
• Ensure documentation, file management, and all other administrative elements are in place and up to date
• Maintain Google Drive filing by storing work in correct folders, and following standard file name and permissions practices

Collaboration with Other Teams

• Work with Strategy and Client Services to conduct research, analysis and planning
• Work with Business Development to provide input on pitches, estimates and proposals, as requested
• Research, curate and share industry news and content that would be valuable across teams
• Contribute to a highly motivated, creative, collaborative team environment
• Demonstrate excellence, maintain professionalism, and foster the energy and excitement of the editorial team
• Participate in department meetings and contribute ideas
  • Call out risks and remove obstacles enabling the editorial team to do their work efficiently and effectively
• Contribute to reviewing and implementing new processes and tools, as well as department goals as assigned
• Support Editors as required
• Assist with onboarding of new team members as requested

Who You Are

• You have a minimum of 5 years experience in marketing or publishing and a degree in Journalism, Communications, English, Marketing; or you have a or relevant amount of work experience in a related field
• You demonstrate critical thinking skills and are comfortable identifying content opportunities and recommendations
• You have strong verbal and written communication skills, including an in-depth understanding of grammar
• You have experience in client-facing roles or multi-stakeholder management; you've likely come from an agency or a publisher
• You demonstrate excellent interpersonal skills, a knack for diplomacy; you're a great team player
• You're highly organized and meticulous, and are able to multitask and manage (and meet) multiple competing deadlines
• You're highly driven and enthusiastic, and are seeking a fast-paced, dynamic environment
• You keep your finger on the pulse of content, publishing, and marketing trends
• You have technical knowledge on publishing best practices, including SEO and social media
• You have experience using online publishing platforms such as WordPress