Join Our Mission:

At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.

We're building North Americas largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!

We are looking for a Customer Support Representative who is passionate about providing excellent customer service to our clients and who will maintain and increase industry-leading customer satisfaction scores.

Youll serve as the primary point of contact for customer inquiries related to shipments, warehousing, and account support. You'll be responsible for resolving issues quickly and accurately, maintaining strong client relationships, and ensuring high levels of satisfaction.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and web portal with professionalism and urgency
• Track and trace shipments, provide ETAs, and coordinate with carriers, transportation partners and warehouse teams
• Address and resolve customer complaints, ensuring a positive customer experience.
• Resolve delivery issues, delays, or service disruptions and escalate as needed
• Collaborate with internal departments, including operations, dispatch and sales, to ensure customer needs are met.
• Resolve delivery issues, delays, or service disruptions and escalate as needed
• Maintain accurate records of customer interactions and service issues in the CRM
• Collaborate with internal teams (Operations, Dispatch, Warehouse) to resolve requests
• Identify trends in customer issues and suggest improvements to processes and tools
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Identify and escalate priority issues to the appropriate channels.
• Continuously improve knowledge of our services and industry trends to better assist customers.
• Participate in training sessions and team meetings to stay updated on company policies and procedures.

What We Are Looking For:

• 1+ year of experience in customer service; logistics or transportation industry preferred
• Bilingual (French/English) an asset
• 1+ year of experience in customer service; logistics or transportation industry preferred
• Experience in project management and/or sales roles
• Strong written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with solid problem-solving skills
• Experience with TMS, WMS, or CRM platforms is a plus
• Positive, team-first attitude and a passion for helping others
• Exceptional client service mentality
• Team player with excellent interpersonal skills
• Experience working in a fast-paced start-up to scale-up environment
• Familiarity with Front is an asset

Why Join Us?

We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest-growing companies.

We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family.

If you are eager to make a difference and contribute to a safer workplace, we would love to hear from you.

GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolts recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.