One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

• Lead system analysis, design and implementation
• Manage day-to-day operations to ensure integrity and availability of systems and data
• Troubleshoot and resolve system issues as identified through monitoring and incident/service requests from end-users
• Analyze system performance, gather user feedback and recommend enhancements to optimize system efficiency and successful adoption
• Gather requirements, analyze, create design documents, test and perform impact analysis for application changes and development
• Design test cases, create test data, and execute testing/regression testing to ensure solutions are bug-free and meets required technical and business requirements
• Setup and maintenance of end-user accounts and access profiles where required
• Create and maintain thorough system documentation
• Coordinate with vendors and internal stakeholders to apply patches, updates and implement system enhancements ensuring systems remain secure, efficient and aligned with changing business needs
• Participate and/or lead system implementation projects

• Post-secondary degree/diploma in information technology or health related field, or relevant work experience
• Three years recent experience in a digital health related position with experience supporting applications preferred
• Experience in an end-user facing role, providing exceptional customer service
• Experience working within a health care setting preferred
• Knowledge of common healthcare interoperability standards preferred (HL7 v2, FHIR, DICOM, etc.)
• Knowledge of basic IT security and privacy concepts and practices preferred
• Knowledge of provincial systems and repositories considered an asset (ConnectingOntario, OCINet, OLIS, HRM)
• Knowledge of project management fundamentals considered an asset
• Knowledge of basic server and network concepts considered an asset
• Basic knowledge of common end user devices (PCs, printers, mobile devices) considered an asset
• Well-developed communication, interpersonal and organizational skills with a strong focus on service excellence and relationship management
• Ability to be successful in a complex environment, handling many competing and changing priorities
• Proven ability to successfully work within a team setting, sharing duties as required
• Highly organized and deadline driven
• A self-starter with the ability to work independently
• A strong multitasker with the ability to navigate competing deadlines
• Agile and open to changing directions, adopting new practices, or learning something new
• Empathetic and aware of interpersonal dynamics
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
• May be required to travel between Osler sites
• Excellent attendance, punctuality and work record required

Hours: Currently days, eight hour shifts Monday to Friday, and on-call after-hours support as required (subject to change in accordance with operational requirements)

Hybrid: Roles that function remotely, but require essential, regular onsite weekly work.

Annual Salary:
Minimum: $85,839.00
Maximum: $107,308.50

Application deadline: May 13, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.