Sales Manager

Silver Hotel Group is currently recruiting for a Sales Manager for the Holiday Inn Express Whitby/Oshawa. Reporting to the Complex Director of Sales and/or General Manager, the Sales Manager will deliver exceptional guest service and strong financial results. The position will take the leadership role in developing and implementing innovative sales strategies aimed at new business development and client retention, and will do so with charisma, a “can do” attitude, and the passion to succeed.

As a member of the SHG Team, the Sales Manager will be a key driver for the performance in line with overall vision of sales structure for the company. This position will provide leadership and support to the team members and liaise between the sales, revenue management, and the hotel leadership teams. The new leader will work with the team to develop and execute strong strategic sales and revenue management initiatives that will focus on building long-term, customer relationships, and enabling the achievement of the property's financial objectives.

What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!

• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Recognition Program
• Hotel Stay Discounts

Key Responsibilities

This position will be required to:

• Proactively soliciting and qualifying new business to achieve personal and hotel revenue goals through telephone solicitation, outside sales calls, site inspections, written communication, and client entertainment
• Conducting targeted account research to determine revenue potential.
• Participating in daily business review meetings, training, and other sales-related meetings as required.
• Being knowledgeable of the local market, national companies, market trends, competition, and customers.
• Working with other departments within the hotel to provide quality service to customers.
• Attending trade shows, community events, and industry meetings;
• Responding to sales leads and clients' requests within 24hrs.
• Preparing and customizing sales presentations and proposals to meet client's needs.
• Working in harmony with other departments to execute groups and catering.
• Producing quarterly plans and weekly reports with plans to follow through on activities targets and annual revenue goals.
• Analyzing current and potential market trends; coordinating all activities to maintain and increase revenue through added business volume and increased rates.
• Executing sales trips to key market areas.
• Maintaining accounts in Delphi with all pertinent information.
• Monitoring and assessing service and satisfaction trends, evaluating and addressing issues, and making improvements accordingly.
• Conducting weekly MOD shifts
• Performing other duties as assigned by the Director of Sales and/or General Manager.
• Follow & complete sales action plans.
• Delphi Knowledge an asset.
• Hilton Experience an asset.
• Create and implement action plans for Group & Catering Segments, Growth
• Develop strong community and public relations presence by maintaining participation in local, regional, and national tradeshows and client events with the complex director of Sales.

In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:

• Drive the SHG culture, personifying it in daily interactions with both guests and team members.
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
• Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

What We are Looking for...

• Minimum 3 years of hotel sales with a proven track record in leading a highly motivated and successful team.
• Experience in Group & Catering Segments.
• Experience in the Toronto Airport or in addition to Toronto hospitality market highly desirable.
• Demonstrated skills in building rapport with clients for a strong working environment, as well as being self motivated and able to work independently.
• Strong negotiation and decision-making skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, presentation, and time management skills.
• Must have a valid driver's license and be able to travel.
• Available to work evenings/weekends as required.

Holiday Inn Express Whitby

Holiday Inn Express Whitby Hotel is the closest IHG brand hotel to the General Motors plant in Oshawa, and our location offers easy access to Hwy 401 and area attractions (Whitby History Museum, Iroquois Park and Class Act Dinner Theatre). Our hotel is a 100% smoke-free hotel with excellent amenities and we're the only hotel in the region with a Jacuzzi inside the suites. Our simple, modern and refreshing rooms make our guests feel at home, the well-equipped Fitness Centre helps relieve stress and nearby restaurants offer a wide variety of cuisines. Holiday Inn Express Whitby is only walking distance from the Whitby GO Station, 10 km from the Oshawa airport and an hour train ride from downtown Toronto.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.