Role Summary:

Our mission is to provide our customers with amazing experiences while they are visiting Jack & Stella. Our Georgie's Shack is one of those experiences, and our customers rave about our li'l doughnuts. In the position of Lead, you will take the lead on managing, promoting, growing, making and serving our li'l doughnuts, ice-cream and smoothies. On a day-to-day basis you will be responsible for making our delicious homemade doughnuts and scooping ice cream. You will be the face of Georgie's Shack and will engage in friendly conversation with anyone that walks by, helping to create a positive customer experience. You will promote all aspects of the Shack including ordering online, special events such as Doggie Thursdays, and trying to engage the guests out back to try samples of our amazing product. You will have a keen eye for cleanliness and make sure the shack is always clean and tidy; maintaining a clean and safe environment is important. Working with the Cafe leads you will ensure the inventory is stocked and organized at all times, managing a stock level chart and ensuring product, cups, straws, etc. are always available.

This job is perfect for you if you want to help build a brand and take ownership in running Georgie's Shack, take initiative during downtime and love to talk and engage with customers. This position requires initiative and constant self starting actions. It is a great role for someone looking to take leadership and commitment in growing the Georgies brand.

Responsibilities:

Daily Procedures:

• Open Georgie's and organize the store front ensuring all signage is out front for both the Shack and Jack & Stella
• Prep batter and make quality doughnuts
• Oversee doughnuts baking in doughnut machine
• Ensure every doughnut is flipped and baked to standard
• Handle payment transactions in a timely manner
• Maintain a clean and tidy workspace - thorough cleaning of equipment daily
• Perform opening and closing procedures as required – full clean of the shack daily and assist with a weekly clean of the doughnut machine

Customer Service:

• Greet all customers as they pass by Georgie's Shack and welcome them to Georgie's and offer to try a doughnut.
• Have thorough knowledge of our doughnut & ice cream flavours
• Provide additional suggestions to complement each order
• Add-ons (e.g. dips, scoops) and upsell to bigger packs
• Provide quality food to customers

Inventory:

• Replenish food stock and other supplies when needed – inform lead on duty when stock is low
• Keep track of popular and requested flavours for future orders
• Work toward reaching weekly sales goals set by management

Marketing:

• Promote all Jack & Stella Events to every customer passing through
• Build excitement behind our Dog & Doughnut Days
• Facilitate events specific to Georgie's Shack
• Take initiative to take amazing promotional content for socials
• Promote new flavour features
• Pics of dogs with “pup cups “for Dog & Doughnut Days etc.

Requirements:

• Previous retail or restaurant experience considered an asset
• Must be able to work flexible hours including weekends and holidays
• Cash handling experience required, including the use of point of sales systems
• Food Handling certification required
• Must possess excellent customer service skills
• Must be able to adhere to all Jack & Stella operating policies and programs
• Ability to communicate effectively with others
• Flexible and willing to perform many different tasks
• Ability to multi-task in a fast-paced work environment
• Stand or walk for extended periods of time and lift or move objects up to 25lbs

Schedule:

Days: 5/6 days per week

Hours: Up to 40 hours

Shifts: 10:00-5:00, 10:00- 4:30**

Compensation:

$17.20/ hour + 75% of tips based on overall daily sales from each shift.

Contract:

May/ June start- September 1 end.

Depending on your position, your start day will range from May 16th to no later than June 24th.

We ask that all Jack & Stella crew do their best to commit to staying for Labour Day weekend.

** Jack & Stella reserves the right to modify these shifts slightly, subject to what is needed. However, this is generally accurate.