Ocean Park Mechanical (OPM) is one of the premier design-build mechanical contractors of Western USA and Western Canada, with operations in Washington, Oregon, California, and British Columbia. Specializing in value added engineering and design-build projects, our goal is always to build the most efficient systems for the best value possible.
With projects ranging from low-rise and high-rise residential, hotels, and offices, as well as industrial and commercial projects, we have continually proven our ability and desire to provide the best service possible for our clients. By providing the majority of mechanical requirements in-house, including engineering, 3D-design, sheet metal, HVAC, refrigeration, and controls, we are a “ONE-STOP” shop for any project.
Purpose of Position:
The Service Coordinator is responsible for managing and coordinating various aspects of service operations to ensure smooth and efficient delivery to clients. This will include scheduling, dispatching, and customer service, as well as maintaining accurate records and collaborating with other departments.
Reporting Structure:
The Service Coordinator reports directly to the Service Operations Manager.
What We Offer

• Competitive base salary of $50,000 to $65,000 CND per year D.O.E
• Company paid benefits including Extended Health, Dental, Vision, Life, AD&D, LTD, Critical Illness, EAP
• $500 per year to direct towards a Health Spending Account or a Personal Spending Account
• GRSP matching up to 4%
• Three (3) weeks' vacation
• Excellent company culture
• Corporate events

Primary Responsibilities:

• Receive and coordinate service requests
• Prepare quotes based on technician problem reports
• Create work orders, purchase orders, and secure equipment when job has been approved, track materials until ready for pick up
• Develop and maintain relationships with clients, contractors, and vendors
• Update filters list, order monthly filters, and receive filter invoices
• Coordinate and dispatch sub-trades
• Reconcile invoices and follow up with unapproved quotes
• Track correspondence with suppliers and customers and provide follow up
• Create new service contract proposals, contracts, and invoicing of contract
• Timecard entry for Service & Retrofit employees

Experience, Education & Qualifications:

• 2-3 years of previous experience in a service department or similar environment
• Certificate or diploma in business or a related field is considered an asset
• Proficient with MS Office (Word, Outlook, and Excel)

Skills & Proficiencies:

• High attention to detail and accuracy
• Must be able to work independently with little supervision in a fast-paced environment
• Thoughtful and confident decision-making skills with high ethical standards
• Good verbal and written communication skills
• Good interpersonal skills and a high level of professionalism
• Problem-solving skills and the ability to work under pressure in a fast-paced environment

OPM is an equal opportunity employer. We place a high value on equity, diversity and inclusion. We encourage individuals who are Indigenous, Black, and People of Color (IBPOC), individuals with disabilities, and members of the LGBTQIA2S+ communities to consider applying for the position.
If you're interested in a fulfilling career with Ocean Park Mechanical, please submit your application. Only those candidates who meet the job requirements will be contacted for an interview.

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