Job Title: Recreation Program Coordinator

Location: Kenora, Ontario

Type: Full Time | Continuing

Salary: PM-07 $70, 013 $82, 163 per year

Closing Date: May 20, 2025

Please note that we encourage early applications as we may proceed with interviews and make offers to exceptional candidates before the closing date.

Reporting to the General Manager of Recreation, the Recreation Program Coordinator is responsible for creating, developing and implementing various recreation programs, services and/or special events that meet the needs and interests of the residents of the City of Kenora. The Recreation Program Coordinator oversees the daily operations of the customer service staff and the delivery of various recreation programs. They will ensure compliance with all applicable regulations, policies, and procedures. The Recreation Program Coordinator supports labour relations by working within the framework of the collective agreement and fostering a respectful, productive work environment.

They will assesses and evaluates recreation programs; and networks, liaises, and partners with various stakeholders to coordinate, facilitate and collaborate in the delivery of recreation programs, services and special events. Overall, this position plays an integral role in enabling the City to provide a comprehensive and enjoyable variety of recreation programs, services and special events for its residents

The Recreation Program Coordinator will:

• Under the guidance of the General Manager of Recreation, plan, develop, and implement recreation programs, including sports, leisure, and special events.
• Collaborate with the General Manager of Recreation to assess community needs and recommend new or modified programs.
• Assists with analyzing statistical information and preparation of reports to summarize findings related to program delivery results ensure high quality and consistent program delivery.
• Assist in the recruitment, hiring, onboarding, and training of customer service staff including interviews, screening, and completion of onboarding processes.
• Support the scheduling, supervision, and performance management of customer service staff.
  
• Provide coaching and feedback to customer service staff empowering them to deliver quality programs and excellent customer service.
• Support the payroll process for customer service staff by reviewing scheduled and submitted hours and validating shift changes, ensuring timely submission of hours worked, etc.
• Ensure adherence to safety protocols, emergency procedures, and regulatory requirements.
• Assist with the design, implementation, and delivery of staff training sessions to ensure policies and procedures are communicated, quality standards are maintained and improved, staff are prepared for emergency response.
• Serve as a liaison between staff, participants, and community members to resolve issues and promote positive relationships, escalating to the General Manager of Recreation when necessary.
• Ensure that records related to staff schedules, attendance, incidents, are accurate and up-to-date.
• Assist with budget preparation and monitor aquatics program expenditures.
• Act as supervisor on duty during peak hours or special events and assist with emergency shift coverage as required.

Qualifications:

• Completion of post-secondary education in Recreation, Child Care and Early Years, or a related discipline.
• One (1) three (3) years of experience performing duties related to the above-mentioned major responsibilities within a recreation work environment.
• Demonstrated experience in recreation program development, administration, management and delivery.
• Working knowledge of recreation program development, administration, management and delivery.
• General knowledge of the following standards, regulations and legislation: Accessibility for Ontarians with Disabilities Act (AODA), Human Rights Code, Child Care and Early Years, Employment Standards Act.
• Standard First Aid, CPR Level C, and Automated External Defibrillator (AED) Certifications.
• Ability to exercise discretion and judgment when handling confidential, sensitive, and/or controversial information in accordance with the Municipal Freedom of Information and Protection of Privacy.
• Develop, promote and maintain relationships with internal and external stakeholders.
• Ability to deal with difficult customers/staff, diffuse emotionally-charged situations, and resolve customer/staff issues in a diplomatic and professional manner.
• Intermediate interpersonal, time management, organizational, problem solving, communication (verbal and written), teamwork and leadership skills
• Basic computer literacy utilizing Microsoft Office Suite (Excel, Outlook, and Word), a computerized registration system and desktop publishing software
• Availability on a rotational basis to assist with after-hour inquires/situations, and/or to attend evening/weekend meetings or special events