GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences.

We are seeking a talented and detail-oriented Technical Writer to join our team. In this role, you will create, edit, and manage clear and concise documentation to support our products, services, and internal processes. Your work will play a key role in ensuring our customers, partners, and internal teams have access to high-quality, user-friendly resources.

This position is well-suited for someone who enjoys collaborating with others, learning new technologies, and translating complex ideas into simple, accessible content.

• Develop, update, and maintain high-quality technical documentation, including user manuals, White papers, Blogs
• Collaborate closely with stakeholders to gather technical information and ensure the accuracy of documentation.
• Facilitate interviews with subject matter experts (SME) and write user-friendly procedures based on SME's knowledge and requirements
• Ensure all documentation is clear, concise, and adheres to company standards.
• Stay updated with emerging technologies and industry trends to ensure documentation relevance.

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

• Develop, update, and maintain high-quality technical documentation, including user manuals, White papers, Blogs
• Collaborate closely with stakeholders to gather technical information and ensure the accuracy of documentation.
• Facilitate interviews with subject matter experts (SME) and write user-friendly procedures based on SME's knowledge and requirements
• Ensure all documentation is clear, concise, and adheres to company standards.
• Stay updated with emerging technologies and industry trends to ensure documentation relevance.

Preferred

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Graphic design skills for creating visual aids and diagrams.

Portfolio Requirement

Please provide a portfolio of work that demonstrates your ability to document technical products. Your portfolio should include examples that highlight product-focused documentation, tutorials, and any related materials.