Are you ready to take the first step towards an exciting career in a company committed to your success? Our Client is looking for a Fixed Operations Manager in the Greater Toronto Area

This Management role is responsible for ongoing planning and collaboration with other department leaders, executing on objectives, goals and growth strategies, ensuring compliance with process and procedures, motivating and coaching team members for performance, improving efficiencies, driving sales and championing the customer experience.

Job Duties:

• Manage integration of new processes and initiatives, special projects, and onboarding of new employees as required
• Maintain positive OEM relationships
• Collaborate with Manager(s) in producing Annual Forecasting
• Plans and develops short- and long-term goals and objectives with time projections
• Monitors key competitor activities within the area
• Conduct regular planning and objective tracking meetings with Service and Parts Managers
• Identify improvement activities and highlight issues relating to process, policy, employees and or customer satisfaction; Present recommendations for improvement
• Establish and maintain strong relationships with vendors ensuring vendors have clear understanding of their expectations and deliverables
• Provide regular consultation in all services processes including assistance with road tests when required
• Oversee shop tools and equipment inventory ensuring orders are placed when necessary
• Adherence to all Health & Safety policies and procedures; Completion of required safety training; safe operation of equipment; appropriate PPE is worn; shop tools and equipment are safe and inspected at required intervals
• Track technician training requirements and ensure timely completion
• Oversee warranty claims administration ensuring claims submitted with timeliness and accuracy
• Attend regular meetings with both the Fixed teams to ensure effective communication, feedback, goal attainment and growth
• Conduct & Provide Managers with support and guidance on people management functions including onboarding; coaching; performance management; performance appraisals etc.
• Effectively resolve escalated customer complaints; Ensure adherence to established Customer Concern Resolution Process; Ensure CXI score targets are achieved and high level of customer retention and growth

 Successful Candidates Possess:

• 5 to 10 years related experience and/or training; or equivalent combination of education and experience related to similar previous roles.
• Experience with a high volume dealership is considered an asset
• Experience with PBS considered an asset.
• Possess a valid driver's license and a clean driving record.
• Professional demeanor and appearance.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Excellent listening skills.
• Self-motivated with excellent work ethic
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology.

Why Work for Our Client:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Our Client is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.