About us

Join RamSoft (www.ramsoft.com), a collaborative and innovative SaaS medical software company that is developing and selling novel cloud and cloud-native RIS/PACS software platforms for radiologists worldwide. Were a global business with 200+ employees located worldwide, and we are growing quickly.

Location & Work Style: Hybrid Downtown Toronto, ON (23 days on site each week)

Reports to: Director of Product (OmegaAI & PowerServer)

Who we are looking for?

Were looking for someone whos passionate about learning and obsessed with user experience someone who can turn complex healthcare software into easy-to-follow, aha moment learning journeys.

As our Learning Experience & Digital Adoption Specialist, youll join our innovative Product Management team and take the lead on how users learn, onboard, and grow with OmegaAI and PowerServer. From building interactive e-learning modules to rolling out in-app tips and guides, youll make sure both our customers and internal teams feel confident using our cloud-native tools.

If you love designing engaging content, geeking out over LMS dashboards, and making tech less intimidating for people this role is for you. Youll work closely with Product, Customer Success, and Engineering to deliver training experiences that are not just informative, but genuinely delightful.

What will you do?

E-Learning Design & Production (40%)

Design, storyboard, and build interactive e-learning content, simulations, and microlearning experiences using Articulate 360 (Storyline & Rise)
Apply adult learning principles and clinical workflow understanding to create engaging, role-specific learning paths
Package and publish content in SCORM/xAPI formats for LMS compatibility
Ensure accessibility compliance (WCAG 2.1, AODA) and readiness for localization/multilingual rollout.

Digital Adoption & Enablement (25%)

Create in-app guides, walkthroughs, tooltips, job aids, and checklists to support real-time, contextual learning
Collaborate with Product and Customer Success to proactively launch adoption campaigns and new feature rollouts
Monitor and evaluate adoption impact using tools like usage analytics, NPS, CSAT and support ticket deflection.

LMS Administration (20%)

Own and manage the corporate LMS (Litmos) including user provisioning, learning path creation, SSO/CRM integration, and reporting
Maintain scalable governance practices (taxonomy, tagging, versioning, and archiving of assets)

Internal Competency Programs (10%)

Develop internal training for Product, Engineering, Support, and Sales (e.g., certifications, onboarding, live sessions, knowledge checks)
Deliver and facilitate live webinars, virtual lunch & learns, and just-in-time training sessions

Metrics & Continuous Improvement (5%)

Define KPIs including course completion, CSAT, and feature adoption conversion
Analyze learning engagement and performance

Iterate on content formats and delivery channels based on data and business goals.

What will you bring RamSoft?

• Current experience in instructional design, learning experience, or digital adoption within a B2B SaaS product (preferably in healthcare)

• Mastery of Articulate 360 (Storyline and Rise), and screen capture/video tools like Camtasia or Adobe Premiere

• Hands-on experience administering an LMS (Litmos, Docebo, Moodle, etc.) including SCORM/xAPI publishing and reporting

• Deep understanding of adult learning theory, instructional design methodologies (ADDIE/Agile), and outcome-based learning

• Strong grasp of healthcare data privacy & security regulations: HIPAA, PIPEDA, Minimum Necessary Standard, PHI redaction

• Clear and engaging written and visual communication skills, with the ability to simplify complex workflows

• Project management discipline: ability to groom backlogs, align cross-functional stakeholders, and meet deadlines

• Working knowledge of AI-powered tools (e.g., ChatGPT, Synthesia, Grammarly, Descript) to enhance content creation, streamline workflows, and support learner engagement

You will REALLY stand out if you have the following.

• Understanding of healthcare workflows

• Experience with digital adoption platforms.

• Competence with data analysis and dashboarding tools (e.g., PowerBI, Tableau)

• Instructional design certifications (e.g., CPTD, ATD) or graduate coursework in Learning Technologies / Adult Education

RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal-opportunity employer and is committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms, or other accommodations), please let our HR department know and we will work with you to meet your needs.