Note: Candidate is required to come in office - 3 days a week

Must haves

• Experience with assessing business & system requirements, reporting issues and leading remediation activities

Description

Responsibilities / Assignment Deliverables

• Provide maintenance and support for the Workplace Safety Application:
  • 1. Investigate incidents and provide timely resolution
  • 2. Work with other teams within LTC to confirm defect and find root cause
  • 3. Support application users (e.g. how to, data issues, user access / permissions, printing, etc.).
• Conduct workshops with the clients (Prevention Branch) to understand/gather/document system requirements and Issues related to Workplace Safety Application.
• Work with the service delivery partners to fix defects or build the technical solution in alignment with the requirements.
  • 4. Coordinate, test, implement and roll out the solution.
  • 5. Test application after infrastructure changes.
  • 6. Support users to backup and restore applications and databases during computer reimage or refresh.
• The Services and Deliverables to be provided by the consultants will include the following:
  • Analysis of business processes, requirements, application and design.
  • Conduct required workshops with both business and technical subject matter experts
• Provide documentation such as:
  • Process Maps/Flows
  • User stories
  • GUI specification
  • Any information modeling (CDM/LDM)
• Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system.
• The provision of guidance and knowledge transfer to other LTC resources to assist them in developing/supporting the applications and enhancements.
• Provide day-to-day technical support, troubleshooting and bug fixes to existing application(s) within turnaround times as per LTC's Service Level Agreement (SLA) and in accordance with the severity level and escalation stage.
• Test applications after infrastructure changes.
• Support users to backup and restore applications and databases during computer reimage or refresh.
• Provide user and system documentation as per the format already established for the system.
• Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system.
• Knowledge transfer plans, KT documentation and KT sessions.
• Full awareness of standards and best practices in preparation of deliverables listed above.

Skill Set / Experience Required:

• Experience with technologies such as,
  • Angular 12 or greater,
  • NET CORE 5,
  • C#,
  • Entity Framework Core,
  • Azure Application gateway, Azure App Services, Azure SQL DB, Azure Function App, Azure AD,
  • Selenium,
  • SendGrid.
• Knowledge of other Services: OPS Public Secure.
• Experience with leading and conducting business analysis in order to assess client's business problems/ opportunities and document the business requirements in such a way that I&IT solutions can be determined.
• Experience applying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
• Experience with transforming business requirements into systems requirements including creation of acceptance criteria.
• Understanding of different software development methodologies (waterfall, iterative &incremental, agile).
• Agile teamwork experience.
• Experience with managing product backlog in DevOps.
• Familiarity with GO IT Standards and gating process.
• Experience with maintaining and supporting complex business & technical solutions.
• Experience with Incident Management process and tools like eSMT and SODO.
• Ability to multitask or work on multiple issues as well as project activities and meet deadlines.
• Excellent customer relationship and communication skills.

Evaluation Table

Analytical & Problem-Solving Skills - 30%

• Experience with assessing business & system requirements, reporting issues and leading remediation activities
• Ability to develop options and make recommendations on generic and specific application and data issues
• Experience with complex business & technical solutions in this role
• Experience with troubleshooting application, data and technology issues
• Experience with off-line documents synchronization process
• Ability to multitask or work on multiple projects and meet deadlines

Methodologies & Tools - 35%

• Understanding of different software development methodologies (waterfall, iterative & incremental, agile)
• Working experience with modeling tools like Power Designer & Visio
• Experience with Experience with technologies such as,
  • Angular 12 or greater,
  • NET CORE 5,
  • C#,
  • Entity Framework Core,
  • Azure Application gateway, Azure App Services, Azure SQL DB, Azure Function App, Azure AD,
  • Selenium,
  • SendGrid.
• Experience with service management tools (e.g. eSMT, SODO, etc.)

Communication, Consultation & Negotiation Skills - 25%

• Experience with effective stakeholder management through facilitation of workshops, communication, negotiation & consensus building
• Experience with demonstrating developed features and gaining user acceptance
• Experience with advising on technical analysis of issues, processes, best practices and standards
• Experience with listening to client needs and addressing them with patience and professionalism
• Being Creative and resourceful while resolving issues or working on enhancements
• Excellent communication skills

Previous Public Sector Experience - 10%

• Familiarity with GO IT Standards and gating process would be an asset.