Employment Type: Full- Time (Short-term Contract)
Department: Housing Services
Union: Included (CUPE Local 2497)
Salary: $21.19
File #: 25-HS-10
Posting Date: March 14, 2025
Posting Close: March 28, 2025
Position Summary
Reporting to the Manager, Supportive Housing, the Personal Support Worker, Community Based (PSW-CB), assists previously homeless senior/reduced mobility guests who are frail or ill to complete activities of daily living. Following a pre-determined service plan, the PSW-CB provides supports that usually involve a combination of personal care and essential living tasks. The PSW-CB may be required to work with clients who smoke, use substances or have pets in the space.
The PSW-CB also provides important companionship and emotional support. The PSW-CB is responsible for observing and reporting any changes in residents' health or social status and for keeping records of each resident's service plan. The PSW-CB should be capable of working with low-income vulnerable individuals of diverse social, cultural, and language backgrounds with histories of homelessness, mental health and substance use.
Duties and Responsibilities

Personal Support Services

• Follow the care plan, observe and report any substantial findings and/or changes in the client's behaviour and condition to the Supervisor or other appropriate member of the team.
• Assist with or complete personal care tasks such as bathing, foot care, dressing/undressing, toileting, skin care, mouth care, hair care, etc.
• Assist residents with ambulation needs including transfers, turning/positioning, and exercise.
• Assist residents with taking pre-measured medications.
• Essential Homemaking
• Completing household management tasks such as laundry, food access, bed-making, washroom cleaning, mopping personal item organizing and assisting with appointments.

Communication

• Follow the care plan, observe and report any substantial findings and/or changes in the client's behaviour and condition to the Housing Support Worker, Supervisor, Manager, or other appropriate member of the team.

Record-keeping

• Document services provided at the end of each shift using system provided (i.e. computer, paper, and so on).

Support Systems and Professional Development

• Attending staff meetings, performance reviews, and supervision meetings as scheduled.
• Participating in briefings to relief staff during shift changes.
• Attending in-house training opportunities as scheduled.
• Other duties as required.

Qualifications

• Personal Support Worker certificate or equivalent training and experience.
• Nursing background an asset.
• Minimum of 1 year experience as a community based PSW (required).
• Current First Aid & CPR Certification.
• Experience in providing general care and support.
• Knowledge of home care services.
• De-escalation training (UMAB or CPI).
• Harm Reduction training or experience.
• Excellent interpersonal, personal care and household management skills.
• Strong verbal and written English language communication skills; fluency in additional languages, relevant to the communities of service, will be considered an asset.
• Knowledge of and skill in documentation of care provided.
• Knowledge of Gerontology and Mental Health issues an asset.
• Ability to respond and act quickly in emergency situations.
• Demonstrated ability to work both independently and collaboratively as part of a team.
• Previous experience working with homeless adults is considered an asset.
• Previous experience working with seniors or people with health and mobility challenges a must.
• Available to work all shifts (days, afternoons/evenings, and nights) and outside of the Agency's identified hours of business operations.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear' or satisfactory result that meets the operational requirements of the Agency.
• Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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