About Snaplii

Snaplii is on a mission to transform the payment industry by delivering a seamless and rewarding experience for every transaction. As one of the fastest-growing fintech companies in Canada, we empower over 200,000 customers across the U.S. and Canada to process more than $70 million annually, redefining how people and businesses engage with payments.

Ranked among the top 200 apps on the Apple App Store, Snaplii has established itself as a leader in the industry. Our robust network includes partnerships with over 200 iconic brands, such as Walmart, Harry Rosen, and Esso, offering instant cashback and exclusive rewards that elevate everyday shopping experiences.

If youre driven by the opportunity to revolutionize payments and contribute to an innovative fintech that is reshaping commerce across North America, we invite you to join our dynamic and forward-thinking team. Together, lets make payments effortless, frictionless, and rewarding for all.

About the Role

Were seeking an enthusiastic, dynamic, and detail-oriented Customer Service Associate to bolster our team as we scale. Your primary responsibility will be ensuring the satisfaction of Snaplii's customers with the products and services they receive. This pivotal role involves fostering and maintaining robust customer relationships and aiding customers in achieving their desired outcomes.

What you will do:

• Being the first point of contact for customers and handle all customer inquiries
• Building relationships with customers and ensuring they are satisfied with the companys products and services
• Assisting customers with any issues or problems they have
• Providing customer support via phone, email, and live chat
• Answering customer questions and providing information about the companys products and services
• Making recommendations to customers about the companys products and services
• Recording customer feedback and suggestion

Who you are:

• Customer services experience with solid phone contact handling skills and active listening skills
• You are customer-obsessed, naturally curious, and undaunted by complex problems
• A good communicator, collaborator and team member who looks to fill in gaps and make a difference
  
• Customer orientation and ability to adapt/respond to different types of characters
• Hunger to learn technology and productivity tools
• Confidence to ask questions contributes ideas and invites continual feedback
• Exceptional time management and multitasking capability. You thrive in an environment of uncertainty and change.
• Ability to understand and communicate technical requirements and their impact on the business

What We Offer

• Flexible working hours, suitable for students balancing studies and work.
• A collaborative and supportive team environment.
• Hands-on experience with technology and customer service tools.
• Opportunities to develop professional skills and gain valuable industry experience.
• Competitive compensation and the potential for career growth within Snaplii.