Who we are:
Founded in 2006, Fortified Nutrition Limited manufactures and sells high quality, leading edge vitamin and mineral premixes and supplements for swine, dairy, beef and poultry producers and supports producers with a sales team across Alberta, Manitoba, Saskatchewan and Montana. Fortified Nutrition is under the GVF Group of Companies umbrella and operates in close affiliation with Grand Valley Fortifiers who is a progressive and innovative leader in animal livestock nutrition.
Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best workers deserve: benefits, good wages and respect.
The role:
Fortified Nutrition is looking for a Customer Service Representative & Warehouse Coordinator to join our small dynamic team in Swift Current, Saskatchewan. In this position, your main focus will be to positively and personally assist customers. Therefore, it's critical that you have a strong desire to serve the agriculture industry. As an ambassador for Fortified Nutrition and the overall GVF group of companies, it is key to ensure that the overall customer experience from start to finish is engaging, memorable, helpful and professional. Our teams require support in the office and warehouse for all the details that go into making a sale and supporting customers including order processing, coordination of shipments and pickups of products, inventory management, customer account management and beyond. Not only will you facilitate all aspects of the Fortified Nutrition livestock nutrition business but will also service customers for all animal health needs through Farmers Depot.
This is a 15-month contract part-time position that will be based out of our Swift Current, SK office. Typical work hours for this position are Monday to Friday 8:30am to 3:30pm. There may be times where you will be required to work outside of these standard hours.
What you'll do:
- Provide complete customer satisfaction and service as the first point of contact in the office and warehouse
- Interact with customers in-person, over the phone and through email helping with their questions, making a sale or referring them to a sales representative as needed
- Enhance the customer experience by getting to know customers, maintaining a positive, welcoming, friendly and clean space for customers to shop, do business and hang out
- Establish client relationships based on trust and confidentiality, operating with a high level of discretion and confidentiality
- Process incoming feed and equipment orders by phone, e-mail or fax, maintaining accurate records
- Handle customer transactions professionally, discreetly and in a timely manner
- Frequently communicate with the Farmers Depot staff across Canada
- Manage the inventory of the warehouse verifying deliveries against purchase orders, restocking shelves based on FIFO principles, coordinating product deliveries with suppliers, maintaining proper inventory levels of products to enhance sales, running inventory reports, and preparing accurate paperwork
- Coordinate pickups of product at the warehouse, load products for customers using the forklift and handle/lift 25 kg bags of products
- Foster and maintain great relationships with our customers, sales reps and other members of the team
- Assist with planning, organizing, and executing industry tradeshows and events as well as running miscellaneous errands
- With training, quickly develop a strong knowledge of our products and services in order to be able to help serve customers
- Maintain a positive, welcoming, friendly, clean and uncluttered office and warehouse space
- Perform a variety of administrative tasks and special projects as required
Your background includes:
- 2+ years experience in a customer service, sales or related role
- Experience working with Hutterite customers is preferred and is an asset
- Forklift License and warehouse experience is a must and/or the ability and desire to learn
- Ability to lift 25 kg bags and maneuver large drums
- Good knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)
- A true passion for agriculture and knowledge of livestock industry is preferable
- Driven, self starter with highly developed interpersonal and communication skills
- Detail oriented, with flexible and positive attitude
- Able to work as a part of the team
How we behave:
- Passion: Serving customers innovatively and well.
- Humble Confidence: Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.
- Integrity: Consistently honest while honouring commitments with our customers, co-workers and suppliers.
- Professional: Committed to excellence in the way we lead, serve and relate.
- Caring: With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others' challenges and joy in witnessing their success.
All interested applicants are asked to apply with a copy of their resume. We thank all applicants for their interest however, only candidates considered for the position will be contacted for an interview.