Junior Claims Representative and Administration

Location: Ilderton or Seaforth, Ontario | Department: Claims Services | Contract type: Permanent, Full-Time

Have you heard the exciting news that Middlesex Mutual and McKillop Mutual amalgamated January 1st, 2024, to become MutualONE Insurance Company!

MutualONE invites talented Junior Claims Representative and Administration to join us on our journey. Embracing a shared culture and a commitment to our members' peace of mind, we are building a strong, unified team to deliver innovative insurance solutions as we embark on a new chapter in our storied history.

ONE Company, ONE Team, ONE Culture, ONE Insurance Solution for our Member's Needs!

MutualONE has Agents and Independent Insurance Brokers, with business throughout Southwestern Ontario, serviced from office locations in Ilderton ON and Seaforth ON. This is an exciting time for our organizations and an opportunity to join our team at the start of something great!

About the Role

We are looking for a Junior Claims Representative and Administration that is a keen self-starter who can provide high caliber support on a full-time basis to the claims team all while handling a caseload. This is a hybrid role and will require that you split your time between our offices in either Ilderton or Seaforth and your home office. This role is reporting to the Manager of Claims Services.

Desired Competencies

To join our team, you will ideally have:

• Excellent time management and organizational skills with an appropriate sense of urgency and responsiveness
• Good critical thinking and communication skills
• Proactive and positive approach to customer service
• Ability to manage multiple cases simultaneously
• Interpersonal skills with the ability to work independently or as part of a distributed team
• Sound decision making and problem-solving skills
• Superior verbal and written communication skills with strong attention to detail
• High level of integrity and excellent work ethic; takes full accountability for own work
• Ability to adapt swiftly to new technology
• Successful candidates must be able to pass a comprehensive background check

Qualifications & Experience

• Post-secondary certificate or equivalent (Business or Insurance program preferred)
• CIP (Chartered Insurance Professional) or progress towards same considered an asset
• Up to 2 years' relevant experience (preference given to experience in P&C insurance industry)
• Ongoing commitment to education and learning
• Highly capable with computer systems/software including Microsoft Word, Excel, Outlook, etc.

Responsibilities

• Providing support to the claims team in various administrative tasks
• Processing of new auto physical damage and telephone property claims
• Maintain ongoing communication and status updates to customers until file closure
• Maintain adequate reserves and accurate records based on company standards and procedures

What we offer

We are an equal opportunity employer offering:

• A flexible hybrid work environment
• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.