We are in search of a high-energy and skilled IT Support Specialist to join the IT team of a well-established family-owned manufacturing group. With a strong track record of success and a significant market share, the group is guided by deep-rooted family values and culture. The new team member will be trusted to manage IT functions, contributing to a motivated and loyal workforce.
Reports to: Information Technology Manager
Provide daily technical support and assistance for our computer systems.
Key Responsibilities:
- Offer on-site, email, and telephone support for end-users.
- Install, configure, and troubleshoot computer hardware and software.
- Provide functional support for enterprise applications.
- Manage user accounts in Active Directory and various company websites and applications.
- Diagnose and resolve network, connectivity, and VPN issues.
- Administer security measures, antivirus software, VPN, applications, and network support.
- Perform system updates and upgrades.
- Monitor and maintain photocopier and printer hardware and related services.
- Install operating systems, patches, updates, and applications.
- Maintain accurate and current documentation.
- Escalate unresolved issues to higher-level support personnel.
Requirements
Required Skills:
- Diploma or degree in a computer-related field.
- Excellent verbal and written communication skills.
- Strong problem analysis and resolution abilities.
- Superior customer service skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency with desktop computer applications, operating systems, hardware, and networking devices.
- Experience working in a Microsoft-based PC/server environment.
- Proficiency with Microsoft products (Office, Outlook, Exchange, AD).
- Solid technical support experience with Windows 7/8/10/11 setup and configuration.
- Experience with printer and peripheral installation and driver setup.
- Comprehensive understanding of networking (WAN, VPN, LAN), routing protocols (DNS, TCP/IP), and protocols (HTTP, HTTPS).
- Basic computer programming skills.
- Knowledge of Microsoft Dynamics 365 Finance and Operations.
BenefitsBenefits
Join Our Team:
Step into a role that values innovation and commitment to quality, providing you with the opportunity to significantly impact our company's internal culture and workforce satisfaction. If you are passionate about HR and payroll and are looking for a challenging yet rewarding career, we encourage you to apply.
Salary Range: $50,850 - $67,600