Dispatcher / Administrator

PWTransit is currently seeking a full-time Dispatcher / Administrator to join our team in Squamish. Hours will be Monday to Friday (8:00 am to 4:30 pm). During peak season, support might be required in our Whistler office operation.

Reporting to the Operations Team, you will work among a team of professionals in a fast-paced, deadline-oriented environment. You are responsible for providing a wide range of dispatching and administrative functions in order to ensure effective, efficient and accurate operations.

The ideal candidate will possess:

• Experience in the Transit industry an asset
• Good knowledge of Squamish and surrounding area
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
• Ability to handle stressful situations in a composed manner
• Customer service focus
• Expertise in organizational planning and problem solving
• Computer proficiency in Microsoft Word, Excel and Outlook

Key Responsibilities:

• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver's Handbook and Policy and Procedures manual
• Ensure routes are covered in an efficient and fair manner
• Assist in answering public and driver inquiries and finding solutions to concerns
• Ensure all required paperwork/requests are completed in an accurate and timely manner
• Create/improve existing Operations systems
• Keep appropriate staff informed of any major issues, changes, concerns etc. in an expedient fashion
• Data entry in various formats

Wage: $25 per hour